Principal Computer Systems Analyst - Windows

About the role

The Northrop Grumman Classified Solutions team is seeking a Principal Computer Systems Analyst - Windows to support information system lifecycle activities. This position requires on-site, full-time work at our Baltimore, MD location.

Responsibilities

• Perform as a Principal Computer Systems Analyst in support of classified government contracts.
• Exhibit good communication skills, an energetic approach, and patience with customers.
• Establish and maintain customer satisfaction according to defined objectives while adhering to established policies.
• Report task statuses as required for all recurring and non-recurring efforts in written and verbal format.
• Support multiple networks, ensuring necessary Windows administration tasks are completed; coordinate with others as necessary, working under minimal direction.
• Maintain operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and IT/Cyber management.
• Aid in the review of internal customer requirements, making recommendations for hardware, software, and system component purchases.
• Maintain and provide reliability of systems through installation, upgrading/patching, monitoring, problem resolution, and configuration management.
• Ensure system compliance via Group Policy or other technologies.
• Provide and maintain backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis.
• Test new releases of products to ensure compatibility and minimize user impact.
• Develop and maintain technical documentation of system processes and procedures.
• Adhere to strict Information Systems security guidelines in all cases, supporting Computer Security with inputs to documentation, as required.
• Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
• Work across disciplines to isolate issues between software, firmware, and hardware, between software and operating systems, between networks and applications, and between one-time events and recurrent systematic problems.
• Support environments by means of ticketing requirements systems (ServiceNow, JIRA, etc.).
• Raise issues that require senior level attention or involvement.
• Lift and move equipment up to 50 pounds.
• Work after hours and weekends, as needed.

Qualifications

• Associate's degree with 7 years of experience, or a Bachelor's degree with 5 Years of experience, or a Master's degree with 3 years of experience; a High School diploma or equivalent with 9 years of experience may be considered in lieu of a completed degree.
• Experience with Windows domains, including but not limited to Active Directory, GPOs, Policies, and permissions.
• Candidates must have a current U.S. Government Secret security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the U.S. Government Continuous Evaluation (CE) Program to be considered.
• Candidates must meet the U.S. Government 8140 requirements for a Principal Computer Systems Analyst – IAT Level II (ex. Security+CE).