Principal Communications Manager

The Principal Communications Manager role is based in the United States and offers the opportunity to shape the narrative of a rapidly growing technology organization focused on AI and go-to-market innovation.

About the role

You will help build and scale a modern communications function, driving strategic storytelling across media, analysts, customers, partners, investors, and employees. The role combines strategic thinking with hands-on execution, owning high-impact initiatives from product launches to executive thought leadership.

Responsibilities

• Develop and execute strategic communications initiatives, including corporate storytelling, thought leadership programs, media campaigns, and executive visibility efforts.
• Transform complex ideas, data insights, and business milestones into compelling content for external audiences, including contributed articles, reports, executive perspectives, and industry-focused materials.
• Lead product communications strategies by creating messaging frameworks, press materials, FAQs, briefing documents, and launch communications that highlight innovation and customer impact.
• Partner with Product, Marketing, Engineering, Legal, and executive teams to ensure consistent, accurate, and effective messaging across communication channels.
• Build and strengthen relationships with media outlets, analysts, industry influencers, and other external stakeholders to increase market visibility.
• Support analyst relations initiatives by managing engagements, preparing analyst briefings, developing presentation materials, and communicating market perspectives.
• Lead internal communications programs, including company-wide meetings, executive communications, organizational updates, and strategic announcements.
• Provide guidance on sensitive communications topics, including business changes, platform policies, data-related matters, and regulatory or reputational issues.
• Establish communication processes, operating rhythms, and best practices to improve efficiency and scalability across the function.

Requirements

• 10+ years of experience in corporate communications, public relations, or strategic communications, preferably within B2B technology, SaaS, AI, or go-to-market industries.
• Proven experience developing data-driven narratives, thought leadership campaigns, and communications strategies that generate media attention and business impact.
• Exceptional writing and editing skills, with the ability to create clear, persuasive messaging across short-form and long-form content.
• Strong experience leading product launches, product PR initiatives, and translating complex technical concepts into accessible stories.
• Background in media relations, analyst relations, crisis communications, executive communications, and technology communications.
• Strong cross-functional collaboration skills with experience partnering with Product, Marketing, Sales, Legal, and executive teams.
• Able to manage multiple high-priority initiatives while maintaining attention to detail, quality, and strategic alignment.
• A builder mindset with the ability to create processes, improve workflows, and operate effectively in a rapidly changing environment.
• Strong understanding of AI tools and automation opportunities to improve communications effectiveness.
• Excellent interpersonal skills, confidence working with senior leaders, and the ability to build trusted relationships across teams.

Benefits

• Competitive compensation package
• Equity opportunities and company bonus programs
• Flexible paid time off and at least 10 paid holidays per year
• Parental leave and employee assistance programs
• Medical, dental, and vision insurance options
• Flexible Spending Account (FSA) and Health Savings Account (HSA) benefits
• 401(k) retirement plan
• Life, accidental death and dismemberment (AD&D), short-term disability (STD), and long-term disability (LTD) insurance
• Global travel coverage and wellbeing benefits
• Opportunity to build a world-class communications function with significant visibility and ownership