Principal Client Partner (RapidScale)

About the role

The Principal Client Partner at RapidScale is responsible for managing and growing a portfolio of enterprise and upper mid-market clients. This role involves driving revenue, retention, and long-term customer success, owning the client relationship, and executing account strategy.

Responsibilities

• Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients
• Build and maintain relationships with senior stakeholders and key decision makers
• Drive revenue growth, retention, and expansion across managed services and professional services
• Develop and execute account plans aligned to client business objectives and outcomes
• Identify and pursue new opportunities across cloud, security, and modernization solutions
• Manage opportunities through the full sales cycle from qualification through close
• Partner with solution engineering, delivery, and internal teams to position and deliver solutions
• Cook up internal resources to ensure alignment and a seamless customer experience
• Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene

Qualifications

• Minimum Experience and Education: Bachelor's degree and 8+ years of enterprise sales experience. Master's degree and 6 years' experience, Ph.D. and 3 years' experience, or 12+ years of relevant experience without a degree.
• Demonstrated experience closing and expanding services-led engagements, typically ranging from $500K-$5M+ TCV
• Experience managing and growing enterprise or upper mid-market accounts
• Experience selling managed services, cloud solutions, or consulting engagements
• Ability to navigate multi-stakeholder buying processes and align solutions to business needs
• Ability to build relationships with senior stakeholders and influence decision making
• Strong understanding of public, private, and hybrid cloud environments
• Strong communication, organization, and collaboration skills

Preferred Experience

• Experience in a cloud MSP, systems integrator, or consulting environment
• Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems
• Experience selling in complex, multi-stakeholder enterprise environments
• Experience in industries such as Healthcare, Financial Services, Professional Services, Retail and...