Senior Principal Client Partner (RapidScale)

About the role

The Senior Principal Client Partner at RapidScale is responsible for owning and growing a portfolio of the company's most strategic enterprise clients. This role involves driving business value, revenue growth, and a superior customer experience across RapidScale's full portfolio of managed and professional services.

Responsibilities

• Own and manage executive-level relationships across a portfolio of large enterprise clients
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes
• Develop and execute strategic account plans aligned to client business objectives and long-term success
• Drive revenue generation, expansion, and share of wallet across managed services and professional services
• Lead complex, multi-SOW, multi-year engagements from opportunity identification through close
• Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success
• Identify risks to account growth or client success and develop mitigation strategies
• Serve as the executive escalation point for client issues and ensure timely resolution
• Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor

Qualifications

• Minimum Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience
• Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts
• Demonstrated experience leading multi-year, multi-SOW, services-led engagements, typically in the $5M-$20M+ TCV range
• Strong background in managed services, consulting, or cloud-based solutions