Principal Cargo Operations Manager, Amazon Air
About the role
The Principal Cargo Operations Manager is a senior Individual Contributor responsible for building and operating Amazon Air’s commercial air cargo capabilities across assigned territory. This is a dual-phase leadership role: during Phase 1 (Build & SME Leadership), each manager leads one or more dedicated functional work streams, such as regulatory compliance, infrastructure, international operations, cargo enablement, industry parity, or KPIs/data/standards and designing foundational systems from zero. During Phase 2 (Regional Operations), each transitions to owning a geographic territory while retaining their build-phase specialization as a network-wide subject matter expert.
Responsibilities
- Lead one or more of 6 functional workstreams (Industry Parity, Regulatory Compliance, Cargo Enablement, Infrastructure, International Operations, or KPIs/Data/Standards)
- Develop SOPs, policies, and training materials for assigned domain
- Conduct gap analyses and site assessments; build inspection/audit mechanisms and compliance frameworks
- Partner with support resources to execute work stream deliverables
- Produce documents (white papers, business reviews, COEs) with data-backed recommendations
- Establish relationships with partner teams (ACAR, AvSec, FAST, GAO, Ops, Safety, SC&A)
- Define baseline metrics and build KPI dashboard infrastructure in partnership with DABI
- Support technology requirement definition and buy vs. build assessments
- Cross-train with other Cargo Operations Managers for continuity
- Own end-to-end cargo operations within assigned region
- Ensure regulatory compliance (TSA, CBP, FAA, airport authority, carrier SOPs)
- Drive quality metrics; serve as escalation point for complex cargo issues
- Conduct site inspections/audits; hold teams accountable to standard work
- Produce weekly/monthly business reviews with quantified performance data
- Coordinate with partner teams on customer requirements
- Maintain SOPs and KPI reporting; drive continuous improvement
Qualifications
Bachelor's degree and 7+ years of experience in the following areas: working cross functionally with tech and non-tech teams, program or project management, managing, analyzing and communicating results to senior leadership, and working cross functionally across several teams. Additionally, 10+ years of supply chain experience and experience implementing repeatable processes and driving automation or standardization are required.
Preferred Qualifications
- Experience delivering projects within scope, time, budget and quality
- Master's degree
Pay
The base salary range for this position is $142,800.00 - $193,200.00 USD annually, depending on location. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.