Principal Cargo Operations Manager, Amazon Air

About the role

The Principal Cargo Operations Manager is a senior Individual Contributor responsible for building and operating Amazon Air’s commercial air cargo capabilities across assigned territory. This is a dual-phase leadership role: during Phase 1 (Build & SME Leadership), each manager leads one or more dedicated functional work streams, such as regulatory compliance, infrastructure, international operations, cargo enablement, industry parity, or KPIs/data/standards and designing foundational systems from zero. During Phase 2 (Regional Operations), each transitions to owning a geographic territory while retaining their build-phase specialization as a network-wide subject matter expert.

Responsibilities

• Lead one or more of 6 functional workstreams (Industry Parity, Regulatory Compliance, Cargo Enablement, Infrastructure, International Operations, or KPIs/Data/Standards)
• Develop SOPs, policies, and training materials for assigned domain
• Conduct gap analyses and site assessments; build inspection/audit mechanisms and compliance frameworks
• Partner with support resources to execute work stream deliverables
• Produce documents (white papers, business reviews, COEs) with data-backed recommendations
• Define baseline metrics and build KPI dashboard infrastructure in partnership with DABI
• Support technology requirement definition and buy vs. build assessments
• Cross-train with other Cargo Operations Managers for continuity
• Own end-to-end cargo operations within assigned region
• Ensure regulatory compliance (TSA, CBP, FAA, airport authority, carrier SOPs)
• Drive quality metrics; serve as escalation point for complex cargo issues
• Conduct site inspections/audits; hold teams accountable to standard work
• Produce weekly/monthly business reviews with quantified performance data
• Cook up with partner teams on customer requirements
• Maintain SOPs and KPI reporting; drive continuous improvement

Requirements

• Bachelor's degree
• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• 7+ years of working cross functionally across several teams experience
• 10+ years of supply chain experience
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Qualifications

• Basic Qualifications
• Master's degree
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Benefits

• Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
• The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).
• Final compensation will be determined based on factors including experience, qualifications, and location.
• Affordable Care Act (ACA) compliant health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave