Principal Business Quality Analyst (BQA) -Salesforce Commerce Cloud eB2B

About the role

We are seeking a Business Quality Analyst (BQA) – Commerce Cloud, eB2B & OCM who brings deep expertise in digital commerce, ordering, and customer experience, with a strong focus on quality and business readiness. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Commerce Cloud, eB2B, and related customer-facing solutions meet business needs, support real-world selling and ordering scenarios, and are delivered with high quality.

Responsibilities

• Act as the domain expert for digital commerce and ordering, ensuring Salesforce Commerce Cloud and eB2B solutions support real-world customer and sales workflows, including product discovery, pricing, promotions, cart, checkout, order management, and post-order experiences
• Partner with Product Managers, Business stakeholders, and Change teams to clarify requirements, identify edge cases, and translate commerce and customer experience needs into clear, testable acceptance criteria
• Serve as a quality gatekeeper, validating that solutions are not only technically sound but usable, intuitive, and ready for customer and sales adoption
• Design and execute functional, integration, and user acceptance testing (UAT) across Commerce Cloud, eB2B, and integrated downstream systems (e.g., pricing, OMS, fulfillment, ERP)
• Plan and implement testing strategies including regression, functional, data validation, integration, and performance testing for new and existing commerce capabilities
• Validate end-to-end ordering and fulfillment scenarios, ensuring data accuracy, pricing integrity, and order lifecycle consistency
• Identify gaps early in the delivery lifecycle to reduce rework, defects, customer friction, and downstream business impact
• Collaborate closely with Engineering, System Integrators, QA, and Change Management teams to triage defects, validate fixes, and certify release readiness
• Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams
• Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and go-live readiness discussions
• Provide input into release decisions by assessing business readiness, customer impact, change risk, and quality outcomes
• Ensure delivered functionality aligns with commerce KPIs (conversion, order success, adoption, accuracy, customer experience), not just stated requirements
• Support and influence DevOps and CI/CD practices, including test automation, environment readiness, and release validation

Qualifications

• Bachelor’s degree in related field (e.g., Computer Engineering, Information Systems, etc.) or equivalent combination of education and work experience
• Typically, 8+ years of experience in business analysis, quality assurance, or a hybrid BQA type role supporting enterprise platforms
• 5+ years of DSD industry and tell sell experience preferred
• Demonstrated hands-on experience with digital commerce, ordering, or customer-facing platforms (eCommerce, eB2B, tell sales, portals, or sales ordering systems)
• Experience working with Salesforce platforms, preferably Commerce Cloud, B2B Commerce, or integrated eB2B solutions
• Proven ability to translate business requirements into clear, testable acceptance criteria
• Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders
• Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes
• Should have strong analytical, critical thinking, process modeling, and decision-making skills
• Native-level proficiency/fluent in English
• Experience validating end-to-end order-to-cash or order lifecycle flows across integrated systems
• Experience working in DevOps and Agile technology environments (preferred)

Benefits

• Total Rewards: Salary Range: $97,000 - $165,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

Pay

Salary Range: $97,000 - $165,000

Schedule

Full-time