Principal Business Program Manager

Responsibilities

• Partner Implementation Ownership (E2E Delivery)
• Own end-to-end implementation execution of eBonding for assigned partners—from kickoff through production readiness.
• Drive delivery across all phases: discovery, readiness assessment, design alignment, build coordination, testing, UAT, and go-live.
• Serve as the primary point of accountability for partner onboarding outcomes, timelines, and quality.
• Translate the eBonding program’s standards, requirements, and operating model into partner-specific execution plans.
• Ensure partner implementations align with defined architecture patterns, security/compliance requirements, and support workflows.
• Surface gaps, risks, or partner-specific constraints back to the program lead with clear options and recommendations.
• Cross-Functional Delivery Management
• Coordinate across Microsoft engineering, CES support, compliance, privacy, security, and operations teams to unblock delivery.
• Manage dependencies, sequencing, and handoffs between Microsoft internal teams and partner technical owners.
• Run structured delivery rhythms (status, risk reviews, decision forums) with internal and partner stakeholders.
• Project & Risk Management
• Own implementation plans, milestones, RAID logs, and change control for each partner engagement.
• Proactively identify delivery risks (technical, compliance, partner readiness) and drive mitigation plans.
• Escalate issues early with clear framing, impact assessment, and decision asks.
• Partner Engagement & Enablement
• Act as Microsoft’s delivery lead for partner technical teams throughout implementation.
• Set expectations with partners on roles, responsibilities, timelines, and readiness requirements.
• Drive disciplined execution while maintaining strong partner relationships and credibility.
• Operational Excellence & Repeatability
• Apply standardized onboarding frameworks, templates, and playbooks to ensure consistency across partners.
• Capture learnings from each implementation to continuously improve the onboarding motion.
• Support scale by helping make implementations predictable, repeatable, and governable, not bespoke.

Qualifications

• Required/Minimum Qualifications:
• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
• 10+ years experience of customer or partner facing role.
• Additional Or Preferred Qualifications:
• Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.
• Proven experience managing end-to-end implementations involving multiple engineering, operations, and external partner teams.
• Strong execution skills in ambiguous, fast-moving environments with evolving requirements.
• Demonstrated ability to manage dependencies, risks, and delivery tradeoffs across matrixed organizations.
• Excellent communication skills—able to translate between technical teams, business stakeholders, and external partners.
• Experience delivering enterprise platform integrations, ITSM systems, APIs, or support workflows.
• Familiarity with ServiceNow, Dynamics, or similar enterprise support platforms.
• Experience navigating security, privacy, compliance, and readiness reviews for production systems.
• Background in partner-facing or ecosystem-based delivery models.
• Comfort operating as a “field general” for delivery—hands-on, detail-oriented, and outcome-driven.

Benefits

Microsoft offers a competitive compensation package, including a base salary range of USD $130,900 - $277,200 per year across the U.S., with a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area (USD $165,600 - $303,600 per year).

Certain roles may be eligible for benefits and other compensation. For additional details, please visit: here.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.