Principal, Business Lending Operations & Strategy
About the role
As a Strategy & Biz Ops Principal, you will lead the operating system for Intuit’s Lending businesses, driving clarity, operational rigor, and forward-looking strategy. Reporting directly to the Head of Lending for the Services Segment, you will partner closely with Product, Risk, Marketing, Finance, Data Analytics, Sales, Partnerships, and the Lending & Business Credit Card leadership teams.
Responsibilities
Own the end-to-end operating cadence for Lending: MBRs, Priority Reviews, dashboards, performance insights, and readiness tracking.
Deliver a clear narrative of business performance, risks, and opportunities — driving alignment among senior leaders and cross-functional stakeholders.
Identify execution gaps and surface the highest-leverage actions to accelerate acquisition, activation, and usage of our Lending products.
Partner with Product, Credit Risk, and Marketing to resolve funnel frictions and ensure the business is meeting plan.
Instill accountability and operational rigor across the org.
Build a cohesive long-term strategy for Lending, including customer segmentation, competitive landscape, product evolution, and “better together” plays across the Money portfolio.
Develop frameworks and choices that clarify tradeoffs for senior leadership.
Create clarity across a complex, cross-functional business.
Translate complexity into actionable insights, ensuring teams understand priorities and success measures.
Anticipate where alignment will break down and proactively drive resolution.
Partner deeply with Lending leadership.
Elevate the rigor of the organization.
Build repeatable systems for diagnosing performance, evaluating initiatives, and driving disciplined execution.
Ensure decisions are data-backed, high-trust, and move the business forward.
Qualifications
Experience: 10+ years in strategy & business operations, product strategy, consulting or operating roles in high-growth technology environments. SaaS or fintech experience preferred.
Leadership & Operating Skillset: Proven ability to run an operating system: drive a cadence, create clarity, instill accountability, and manage a portfolio of initiatives.
Demonstrated experience moving a business from strategy → action → results.
Comfortable operating with urgency, ambiguity, and evolving business needs.
Strategic & Analytical Strength: Strong structured problem-solving, ability to define choices, and comfort navigating multi-stakeholder complexity. Ability to distill insights from imperfect data and tell a compelling story.
Execution & Ownership: Track record of putting points on the board — identifying opportunities, driving alignment, resolving blockers, and landing outcomes. Extreme ownership mindset; moves naturally between long-term thinking and short-term unblock.
Communication: Executive-level written and verbal communication skills; able to simplify complexity and influence at scale.