Principal Business Intelligence, Capacity Delivery Reliability

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data-driven decision-making is at the core of Amazon’s culture, and people who are exceptionally talented at analyzing large sets of data to build insights are critical. Your work will directly impact the decisions and strategy of the entire AWS Infrastructure Services org and our customers. You will gather customer needs and insights, mine large and diverse data sets from across AWS Infrastructure, build visualizations and tools for our business partners, and generate insights to help senior leaders make critical business decisions.

Responsibilities

• Lead the design, development, and maintenance of scalable solutions for ongoing metrics, reports, analyses, dashboards, etc. to support analytical and business needs.
• Work directly with customers to understand business problems and propose impactful analyses and solutions.
• Partner with data engineers to develop automated solutions.
• Develop a deep understanding of our vast data sources and identify which to use to solve specific business problems.
• Manage prioritization of business intelligence requests, allocate work across the team, and be responsible for communications with our customers.
• Lead the creation of user-friendly repeatable reporting solutions to minimize ad hoc customer requests.
• Serve as a senior subject-matter expert and lead for SQL and visualization tools (e.g., Tableau).
• Write high-quality SQL to retrieve and analyze data from relational databases (e.g., AWS Redshift).
• Manage and improve our internal customer communication channels (e.g., wikis, data dictionaries).

Requirements

• Expertise and passion for analyzing data, designing metrics to measure business performance, and building reporting capabilities and tools.
• Exemplary verbal and written communication skills.
• Comfort with ambiguity in a fast-paced and ever-changing environment, with the ability to think big while paying careful attention to detail.
• Ability to work closely with business partners to answer key business questions through analytics.
• Deep knowledge of tools and platforms (e.g., SQL, Tableau, Redshift, Glue, Airflow) for developing business intelligence solutions.