Principal Business Intelligence, Capacity Delivery Reliability

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Data-driven decision-making is at the core of Amazon’s culture. In this role, you will gather customer needs and insights, mine large and diverse data sets from across AWS Infrastructure, build visualizations and tools for business partners, and generate insights to help senior leaders make critical business decisions. You will interact directly with business leaders and teams that rely on the metrics and analyses you produce.

Responsibilities

• Lead the design, development, and maintenance of scalable solutions for ongoing metrics, reports, analyses, dashboards, etc. to support analytical and business needs.
• Work directly with customers to understand business problems and propose impactful analyses and solutions.
• Partner with data engineers to develop automated solutions.
• Develop a deep understanding of vast data sources and identify which to use to solve specific business problems.
• Manage prioritization of business intelligence requests, allocate work across the team, and communicate with customers.
• Lead the creation of user-friendly, repeatable reporting solutions to minimize ad hoc customer requests.
• Serve as a senior subject matter expert and lead for SQL and visualization tools (e.g., Tableau).
• Write high-quality SQL to retrieve and analyze data from relational databases (e.g., AWS Redshift).
• Manage and improve internal customer communication channels (e.g., wikis, data dictionaries).

Requirements

• 7+ years of business intelligence and analytics experience.
• 7+ years of supply chain experience, or an MBA and 5+ years of program or project management experience.
• Experience with operations/supply chain.
• Deep knowledge of tools and platforms (e.g., SQL, Tableau, Redshift, Glue, Airflow) for developing business intelligence solutions.
• Excellent analytical abilities and ability to communicate clearly and collaborate with business owners and other analytics teams.
• Comfort with ambiguity in a fast-paced, ever-changing environment, with ability to think big while paying careful attention to detail.

Preferred Qualifications

• MBA or advanced degree.
• Experience in the tech industry or equivalent.

Pay

USA, WA, Seattle - $155,100.00 - $209,800.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription, basic life & AD&D, with optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical advice line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.