Principal Business Analyst, Operations

About the role

The Impact You’ll Make In This Role
You’ll play a key role in shaping and advancing our customer management strategy through rigorous analytics across credit, product, and operations—grounded in a sensitive and sensible approach that puts our customers at the center. You’ll take real ownership of solving account challenges, uncovering actionable insights, influencing strategy, and driving meaningful change for both our customers and our business.

Responsibilities

• Packaging quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes.
• Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed.
• Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency.
• Continuously analyze current business and operational data and processes to identify improvement opportunities.
• Learn fast and act like an owner by proactively seeking out information and solving complex problems.
• Leverage analytical findings to build best-in-class capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve our customers in improving their financial lives.

Requirements

• 3+ years analytics experience in the Financial Services industry
• Hands-on experience with A/B or Champion/Challenger testing
• Proficiency in SQL for data exploration and analysis along with a strong desire to utilize AI coding assistants to accelerate analysis. Python familiarity preferred
• Strong quantitative, analytical, problem-solving, and conceptual thinking skills
• A genuine passion for diving into data and uncovering insights
• A problem-solver mindset with the ability to communicate complex ideas clearly and effectively
• A sharp business intuition—you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment
• A strong sense of ownership and hustle—you work hard, move quickly, and make things happen
• Excellent presentation skills—you know how to turn data into clear, compelling stories for diverse stakeholders
• Comfort operating in a dynamic, fast-paced environment

Qualifications

• Experience with financial services industry
• Strong analytical and problem-solving skills
• Ability to communicate complex ideas clearly and effectively
• Proven track record of delivering results through data-driven insights

Skills

• Data analysis
• SQL
• Python (preferred)
• Business intelligence tools
• Customer relationship management
• Financial modeling
• Project management

Benefits

• Compensation USD Starting annual full-time base salary range: $125,000 - $143,000
• Additional compensation in the form(s) of participation in our annual incentive program and equity are available with this role.
• Paid time off
• 401(k) match
• Health/ dental/ vision insurance options
• Disability coverage
• Paid parental leave
• Flexible spending account (for childcare and healthcare)
• Life insurance
• Remote-friendly work environment

Pay

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Schedule

Our team operates in a dynamic, fast-paced environment.