Principal Business Analyst
Job Responsibilities
In the role of Principal Business Analyst at Cengage, you will:
- Lead and work alongside cross-functional groups to collect and examine sophisticated business requirements for Cengage's Salesforce Sales & Service Cloud platforms.
- Conduct comprehensive business process analysis and meticulously document requirements.
- Work alongside engineering teams to develop and effectively implement innovative and world-class solutions to support Salesforce CRM technology.
- Provide expert-level support and training to business leads, ensuring they effectively apply the system and can drive adoption with their teams.
- Evaluate and recommend new features and functionalities to enhance business processes.
- Perform detailed testing and validation of configurations to meet business needs and industry standards.
Required Qualifications
- A minimum of 10 years working with Salesforce CRM technologies, including Salesforce Sales & Service Cloud platforms.
- Proven background as a senior-level Business Analyst or a comparable position in the IT field.
- Extensive system-level knowledge with the capacity to work independently.
- Demonstrable experience working in sophisticated Salesforce environments supporting multiple selling models and business processes throughout the order-to-cash and customer service lifecycle.
- Strong analytical skills with the ability to convert complex business needs into technical solutions.
- Outstanding problem-solving abilities and a strict attention to detail.
- Superb communication and interpersonal skills to foster collaboration across teams.
- Relevant certifications are a plus.
Why Join Cengage?
- We believe in the power of collaboration and innovation.
- We offer an encouraging and inclusive work environment where every team member is valued.
- We provide opportunities for professional growth and development.
- We offer competitive compensation and comprehensive benefits package.
- We promote work-life balance and flexible working arrangements.
- We are committed to ethical practices and values diversity.
How to Apply
If you satisfy the qualifications and have a strong interest in this opportunity, we encourage you to submit your application! Please include your resume and a brief cover letter that outlines your relevant experience and why you would be a great fit for this position.
Cengage is an Equal Opportunity Employer, committed to crafting an inclusive and diverse workplace. We encourage applications from all qualified candidates.
If you require reasonable accommodations during the application process, please let us know. Let's build the future together!
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide.
Career Opportunities
At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
Pay Information
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
- 15% Annual: Individual Target $101,900.00 - $163,000.00 USD