Principal

Job Description

Customers will be managed by Principals who will oversee cloud implementations, coordinate roles across projects, and ensure the execution of critical steps in cloud transformation. They will own the overall P&L for the account, manage customer adoption, and hold them accountable to key standards such as performance testing and success criteria. Principals will lead strategic dialogues to leverage Guidewire Cloud Platform (GWCP) features and integrate key considerations into future planning and capacity management. They will support the sales team on GWCP opportunities, collaborate on proposal responses, and accompany PS opportunities. They will develop program plans with cost estimates and establish margin expectations for implementation proposals.

• Accountable for a portfolio of accounts, ensuring consistent practices and success across customers.
• Manages staffing projections and resolves cross-portfolio staffing conflicts by coordinating with relevant teams.
• Advocates for cloud engagements internally, managing relationships with partners and Guidewire resources.
• Collaborates with Product Development on portfolio needs and plans handover to Business as Usual (BAU) and Customer Success (CS) teams upon program completion.
• Provides concise updates to PS regional leadership, VPs, and Portfolio Directors (EMEA).

Who You Are

• Accountable: Takes accountability for customer engagement and internal metrics (P&L, cross-team collaboration, services growth, client satisfaction).
• Financial Management: Has experience managing P&L for customer accounts and effectively managing the P&L for customer accounts; understands the Guidewire sales process and can effectively lead conversations pre- and post-sale about current and potential offerings.
• Collaborative: Builds credibility across departments to support cross-team collaboration required to support the customer and the Engagement Manager leading the execution.
• Sales Support: Strong sales acumen with an entrepreneurial mindset, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement.
• Team Player: Proven ability to work collaboratively and adhere to processes with other PS stakeholders, including PS Operations, Digital, Data, InsuranceSuite, and GSC practices.
• Influential: Understands the customer and guides the customer and SIs towards the best possible outcome.
• Strategic: Anticipates customer needs, risks, and issues and effectively manages complex issues.
• Guidewire Knowledge: Understands the Guidewire catalog and capabilities at a high level.
• High-Level Technical Knowledge: Understanding of cloud and technical terminology is desirable.
• Cloud Knowledge: Able to explain Guidewire Cloud and AWS capabilities.
• Insurance Industry Knowledge: Understands the Insurance Industry for the country/region in which they reside.

Pay & Benefits

The US base salary range for this full-time position is $176,000 - $276,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long-term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.