Principal Associate: Process Manager, Audit Chief of Staff
Capital One · Deerfield, IL · 2 mo ago
Management$109k–$124k/yrFull-time
Key Responsibilities
- Manage Non-Associate Labor needs for the Audit department through close partnership with Enterprise Supplier Management, Finance, Audit COOs and Supplier Engagement Managers by managing intake, financial approvals, scoping conversations, sourcing, forecasting and onboarding of resources.
- Own all Risk Management processes and activities for Audit, including:
- Assist with management of CBT department assignment, tracking, and reporting
- Serve as the BAIM and SME for Information Retention Policy, including Official Records and Highly Sensitive Documents
- Drive annual Resolution Plan process
- Manage Audit’s Business Continuity Plan, including ongoing maintenance and adherence to Enterprise guidance
- Serve as primary point of contact for LIRT & Crisis Management Program
- Manage CIP process
- Serve as primary contact for Quarterly Lockout process
- Serve as primary contact for Phishing program, including reporting to leadership
- Execute quarterly controls for department and serve as SME for ongoing risk, and constantly evaluate ongoing needs to strengthen internal processes
- Serve as primary contact for all Global Workplace Solutions needs supporting all Audit people centers through close partnership with the Audit Leadership Team
- Be a strategic partner to the Chief of Staff Reporting Director by managing innovation enhancements for the Audit Chief of Staff team. Share insights and draw connections between the various programs and processes to strengthen processes and build efficiencies.
Basic Qualifications
- Bachelor's Degree or military experience
- At least 3 years of process management experience
- At least 3 years of experience supporting, partnering and interacting with internal business clients
- At least 3 years of experience writing, editing, and sending communication
Preferred Qualifications
- 1+ year experience with Business Intelligence reporting tools
- 4+ years of Risk Management experience
- 4+ years of Project or Process Management experience