Principal Associate, Learning Program Manager

About the role

At Capital One, you'll notice a unique culture of enthusiasm, collaboration, innovation and agile creation happening on a routine basis. We have people leaders who believe we are humans first and support living your best life while achieving amazing things at work. As part of the Learning & Development team you will work closely with business leaders and HR staff to consult, design, develop, deliver, manage and analyze learning experiences for associates. You will play a critical role in making sure our learning experiences are designed with user and business objectives in mind. We hope this sounds like your dream team; it’s ours, and we worked hard to create and maintain it. We are looking to add a talented individual to our team to help us manage our growing portfolio of learning programs and events! In this role you will create and communicate the product vision for the learning technology you own. You will be responsible for working from the customer backwards to make sure the product provides the optimal user experience. You will partner with vendors, HR Tech, business leaders, and learning stakeholders from across the organization to manage the product backlog and feature requests. In addition, the Associate who fills this role should have a focus on delivering efficient, reliable, resilient, scalable, and high performing solutions.

Responsibilities

• Collaborate with internal partners across Capital One’s lines of business and within HR to support meeting the organization's development needs.
• Work on individual and team projects, own and solve problems, and partner to design and implement new processes.
• Measure impact: identify the meaningful measurement for the product, track and iterate accordingly, sharing with stakeholders.
• Identify performance gaps and determine the cause in order to recommend the most appropriate learning solutions.
• Vendor/Relationship Management as required.
• Create and communicate the product vision for the learning technology you own.
• Work from the customer backwards to ensure the product provides the optimal user experience.
• Partner with vendors, HR Tech, business leaders, and learning stakeholders to manage the product backlog and feature requests.
• Focus on delivering efficient, reliable, resilient, scalable, and high performing solutions.

Requirements

• At least 2 years of experience in learning and development.
• At least 2 years of experience in Project or Program Management or a combination.
• At least 1 year of experience in client consulting.
• Preferred: 2+ years of experience working in Agile teams.
• Preferred: 3+ years of experience in learning and development.
• Preferred: 3+ years of experience in project management.
• Preferred: 2+ years of experience in learning event planning.
• Preferred: Process or Project Management Certification.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.

Pay

The minimum and maximum full-time annual salaries for this role in Plano, TX are $98,900 - $112,900 for Learning Consultant candidates. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI); incentives could be discretionary or non‑discretionary depending on the plan.