Principal Architect – Autonomous Operations & Intelligence

Responsibilities

• Identify Customer Needs
• Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements
• Facilitate technical conversations to uncover customer needs and desired outcomes
• Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions
• Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes
• Techically support sales conversations by answering product, architecture, and integration questions across Arctiq's portfolio
• Collaborate with vendors and account teams to validate products and build accurate Bills of Material (BOMs)
• Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation
• Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery
• Coordinate with Arctiq’s managed services team to ensure alignment on outcomes
• Ensure Successful Delivery
• Participate in project kick-off calls to ensure smooth transition from sales to service delivery
• Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes
• Build network within the company and bring in specialized team members for deeper expertise as required
• Measure Results
• Identify and track key success metrics for customer implementations
• Evaluate project outcomes against customer expectations and business objectives
• Assess financial outcomes for Arctiq and identify opportunities for improvement
• Provide Thought Leadership
• Stay current with emerging technologies and industry trends in Platform Engineering
• Proactively engage with customers to share insights and identify potential value-added services
• Apply a product mindset to platform solutions, focusing on user experience and continuous improvement
• Recommend engineering systems and platform orchestration approaches that align with customer maturity levels
• Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq
• Drive Organizational Improvement
• Identify and provide guidance on cross-selling opportunities during customer engagements
• Provide feedback on internal processes and suggest improvements
• Identify skills gaps in service delivery teams and recommend targeted training opportunities
• Contribute to internal knowledge sharing and communities of practice

Qualifications

• In-depth experience in pre-sales technical roles, solution architecture, or consulting within technology services
• Relevant certifications in cloud platforms, cloud-native technologies, observability, security, DevOps, and/or FinOps practices
• Ability to apply product thinking to technical solutions
• Strong interpersonal skills with the ability to build relationships at all levels
• Proactive and strategic thinking with a customer-centric focus
• Adaptability in a fast-paced environment with changing priorities
• Knowledge of multiple cloud platforms (e.g. AWS, Azure, GCP)
• Understanding of cloud-native application deployment patterns
• Proficiency with development tools and coding environments
• Expertise in Infrastructure-as-Code tools and practices
• Knowledge of GitOps practices and tools
• Proficiency in DevOps engineering practices and platform orchestration
• Understanding of continuous delivery methodologies using CI/CD pipelines and automation tools
• Knowledge of application security principles and tools
• Expertise in observability platforms and practices
• Service mesh technologies expertise
• Experience with observability platforms (e.g., Dynatrace)
• Understanding of security and governance frameworks for modern platforms