Principal, Application Capability Owner

About the role

Schneider Electric is seeking an experienced IT Owner to provide end-to-end ownership of business-critical ERP platforms supporting key business operations. This role is responsible for ensuring the ongoing stability, security, compliance, availability, and lifecycle management of complex enterprise ERP environments.

Responsibilities

• Define and execute the application evolution roadmap and maintain accountability for the full application lifecycle.
• Ensure a reliable, secure, and scalable technology landscape, including infrastructure, integrations, interfaces, and data flows.
• Ensure high availability, performance, resilience, and disaster recovery capabilities.
• Serve as the primary point of contact for major incidents and drive resolution within established service level agreements (SLAs).
• Ensure ongoing compliance with cybersecurity, data privacy, regulatory, audit, and corporate governance requirements.
• Maintain ownership of application certification activities and compliance controls.
• Oversee support and maintenance activities, ensuring adherence to established service level commitments.
• Define, implement, and maintain archiving and log management strategies.
• Partner with internal delivery organizations, architects, and service teams to ensure operational excellence.
• Manage relationships with technology vendors and external partners.
• Identify and mitigate operational, cybersecurity, technology, and data privacy risks.
• Ensure timely application of patches and updates across application, database, and operating system layers.
• Monitor platform performance and proactively address emerging issues and trends.
• Ensure IT General Controls (ITGC) and change management processes are effectively implemented and maintained.
• Manage application Total Cost of Ownership (TCO) and support budget-related activities.
• Maintain CMDB accuracy, asset information, and service mapping documentation.
• Ensure technical documentation remains current, including architecture diagrams, business process flows, and integration documentation.
• Review end-to-end ecosystem architecture to identify gaps, risks, and undocumented dependencies.
• Collaborate with peers responsible for other ERP platforms to support consistent governance, standards, and operational practices across the enterprise.

Qualifications

• Education: Bachelor's degree in Computer Engineering, Information Technology, Computer Science, or a related technical discipline.
• Experience: Minimum 7 years of experience in an IT Owner, Platform Owner, Service Delivery Manager, Application Owner, Product Owner, ERP Operations, or related enterprise IT leadership role.
• Experience: Supporting large-scale ERP environments within complex enterprise organizations.
• Experience: Working across multiple technology teams, business stakeholders, vendors, and support organizations.
• Ability: Leading through influence and driving alignment without direct authority.
• Experience: Operating within global or highly matrixed organizations preferred.

Technical Skills

• Strong understanding of ERP platforms and business-critical enterprise applications.
• Experience: Working with multiple ERP ecosystems such as SAP, Oracle, Microsoft Dynamics, Infor, or similar enterprise platforms.
• Knowledge: Enterprise application architecture, integrations, middleware, interfaces, and data flows.
• Experience: Application Lifecycle Management (ALM), including implementation, upgrades, support, maintenance, and retirement activities.
• Experience: IT Service Management (ITIL), including Incident, Problem, Change, Release, Availability, and Service Level Management.
• Experience: Governance, audit controls, compliance frameworks, certification processes, and IT General Controls (ITGC).
• Understanding: Cybersecurity principles, vulnerability management, patch management, identity and access management, and data privacy requirements.
• Experience: Disaster Recovery (DR), Business Continuity Planning (BCP), High Availability (HA), and operational resilience practices.

Leadership & Communication Skills

• Executive communication and presentation skills.
• Engagement: Effectively engaging with both senior leadership and technical teams.
• Stakeholder management and relationship-building capabilities.
• Influence: Influencing decisions and driving outcomes across complex organizations.
• Strategic mindset: Balancing business priorities, operational risk, technology needs, and cost considerations.
• Accountability: Governance orientation and accountability mindset.
• Leadership style: Direct, collaborative, and results-oriented leadership style.