Principal Advisory Consultant - ServiceNow (CMA)

About the Role

The Principal Advisory Consultant - ServiceNow (CMA) provides executive-level architectural leadership across transformation programs, aligning business strategy, enterprise architecture, governance, delivery teams, and executive stakeholders around a unified implementation vision. This role partners with the sales account team and works directly with CDW clients to build trusted advisor relationships, understand business challenges, and recommend ServiceNow-based solutions that drive client business outcomes.

Responsibilities

• Partner with the sales account team and work directly with CDW clients to build trusted advisor relationships at the executive level.
• Understand client business challenges and propose ServiceNow-based solutions to achieve business outcomes.
• Research current and emerging technologies, evaluate alternatives, make recommendations, and present to executive-level leadership.
• Perform business outcome assessments across multiple information system architectures.
• Prepare white papers and presentations for current and prospective clients on ServiceNow-based solutions.
• Present at CDW and industry forums to elevate CDW’s perception as an Advisory Services and Business Technology Consulting firm.
• Collaborate with CDW Practices and business partners to create high-level designs and architectures that achieve defined client business outcomes.
• Create and document architectures addressing client business vision, and coordinate assembly of client proposals and statements of work (SOW) for Advisory Services, Professional Services, and Managed Services.
• Identify and articulate a ServiceNow solution’s client business value proposition, including return on investment (ROI) and time to value (TTV).
• Articulate essential program management and organizational change management principles to both CDW sales team members and clients.
• Develop account prioritization and support strategies with management and sales teams to ensure long-term trusted relationships.
• Manage a pipeline for advisory and professional services.
• Develop and maintain trusted relationships with key partners in the assigned area of responsibility (AOR).
• Develop and deliver a personal book of business for billable advisory services, typically in a program oversight capacity.
• Maintain and execute a professional development plan to enhance skills.
• Mentor ITS coworkers in applying consulting skills, experience, and knowledge for project design, analysis, and coordination.
• Handle administrative tasks such as responding to emails and phone calls, completing timecards and expense reports, and conducting client and AOR business reviews.

Requirements

• Bachelor’s degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 10+ years of consulting experience OR 14+ years of equivalent consulting experience.
• ServiceNow Certified Master Architect certification required.
• Experience with multiple global implementations.
• Extensive experience partnering with executive-level clients and stakeholders.
• Ability to apply deep technical expertise to business strategy through service offerings, go-to-market strategies, and business planning.
• Expertise in enterprise architecture, platform strategy, governance frameworks, and roadmap development to drive business and technology outcomes.
• Proven success leading strategic business consulting engagements and enterprise transformation initiatives.
• Track record of driving sales activities, sequencing client engagements, and delivering value-driven solutions to build trusted advisor relationships.
• Ability to communicate technical and strategic concepts effectively to diverse audiences, including executives, business leaders, and technical teams.
• Strong judgment and analytical skills to assess technical, operational, and business risks and make sound recommendations.
• Ability to manage multiple priorities and perform effectively under tight deadlines in a fast-paced environment.
• Experience developing and executing long-range project plans, strategic roadmaps, and delivery schedules for complex initiatives.
• Extensive expertise in ITSM, CSM, and source-to-pay, with the ability to lead workshops, engage C-level executives, and inspire developers.
• Capability to lead technical knowledge transfer, mentoring, and enablement activities for clients and internal teams.
• Strong leadership, delegation, team development, and personnel management skills.
• Excellent communication, presentation, and facilitation skills for audiences ranging from small teams to executive leadership.
• Self-motivated with the ability to work independently while influencing cross-functional teams and key stakeholders.
• Expertise in technical writing, including architectural designs, strategic recommendations, governance frameworks, and executive-level documentation.

Pay

Pay range: $168,000 - $240,000 depending on experience and skill set. Annual bonus target subject to terms and conditions of the plan.

Benefits

Benefits overview available at CDW Benefits Information.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. We act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do.