Principal Administrative Associate

About the role

The Bureau of Water and Sewer Operations seeks a Principal Administrative Associate I to serve as the primary coordination hub for agency field operations and manage critical communications.

Responsibilities

• Generate and manage service requests using the Information Public Sector system for conditions reported by city agencies or utilities.
• Monitor 311 and NYCEM alert systems for potential impacts such as chemical spills or power outages.
• Execute impact-based notification models to inform senior management of emergencies.
• Draft situational reports for major events to maintain agency awareness.
• Acknowledge facility alarms across various bureaus and field calls via the Bureau of Police and Security hotline.
• Send notifications to multi-bureau staff for high-priority events including utility failures and roadway closures.
• Maintain constant situational awareness by monitoring multiple radio frequencies.
• Ensure all operational documentation and call tracking logs are completed with technical precision.
• Assist in the activation of specialized emergency response frameworks during weather events or other triggered agency operations.

Requirements

• A baccalaureate degree and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;
• An associate degree or 60 semester credits and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above;
• A four-year high school diploma or its equivalent and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above, with one year of administrative or supervisory experience as described in "1" above.

Qualifications

• Education and/or experience equivalent to "1", "2", or "3" above, with one year of administrative or supervisory experience as described in "1" above.

Skills

• Excellent communication skills.
• Ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• Knowledge of emergency response protocols.

Benefits

NYC Department of Environmental Protection offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $60,000 - $70,000 annually.

Schedule

This is a night shift position (23:30-07:30).