Principal - Account Manager, Portfolio & ECM

About the role

This role is responsible for developing the strategy for existing customer portfolio growth in partnership with senior leadership. It is pivotal in developing and nurturing client relationships, ensuring that portfolio objectives are shared. The role leads and influences cross-functional partners in a matrixed leadership environment, ensuring the needs of both the client and organization are met within each initiative. The incumbent is responsible for P&L health and manages key metrics for core customer, attrition, retention, activation, and loyalty. The position leverages data and market insights to anticipate and establish portfolio needs, aligning or adjusting plans accordingly, and identifies and seeks to resolve organizational issues and remove roadblocks.

Essential Job Functions

• Maintains a productive relationship with brand program owners and senior leadership.
• Demonstrates deep knowledge of brand partner business/industry.
• Develops collaborative strategies and shared portfolio focus areas.
• Balances the needs of Bread Financial and the brand.
• Leads content development for brand partner business reviews.
• Anticipates roadblocks and proactively identifies solutions.
• Sets objectives, negotiates outcomes, and collaborates with matrix team including Credit Management, Finance, Portfolio Analytics & Marketing to achieve portfolio objectives.
• Communicates and ensures strategic alignment with portfolio priorities and initiatives.
• Develops annual portfolio KPIs to guide marketing strategy.
• Sets strategy for existing cardholder marketing/funding allocation to meet the needs of the company and brand partner.
• Presents annual marketing strategy to brand partner for approval, in partnership with marketing.
• Monitors campaign performance and alters strategy per results.
• Applies deep understanding of P&L to recommend portfolio strategy adjustments to maintain program health.
• Monitors key metrics for core customer, spend, retention, reactivation; synthesizes trends/opportunities and works with matrix team to provide solutions.
• Oversees contractual funding allocations for portfolio initiatives.
• Provides input for annual budget/forecasting on existing customer initiatives.
• Oversees execution for marketing campaigns; manages timelines & deliverables with brand/internal partners.
• Recognizes risks & manages obstacles, escalating where needed.
• Delivers marketing campaign results/insights to brand partners; connects results to campaign strategy.
• Proactively shares campaign results and learnings with matrix partners and peers.
• Ensures ongoing integration into brand partner plan and multi-tender loyalty program, advocating for credit priority.
• Acts as internal consultant on value proposition development.
• Utilizes reporting tools to monitor key metrics, identify opportunities, and drive plans for solutions.

Minimum Qualifications

• Bachelor’s Degree or equivalent, relevant work experience
• 10–13 years in Account Management, Sales, Finance, Product Management, Project Management, Marketing, or credit card portfolio management

Preferred Qualifications

• Master’s Degree in Business Administration or Marketing
• Management experience in a multi-level organization
• Experience with credit, loyalty, portfolio management, and customer marketing strategies
• Experience presenting business performance, portfolio results, and strategic recommendations to executive stakeholders

Skills

• Account Management
• Budget Management
• Financial Acumen
• Long Term Planning
• Marketing
• Portfolio Management
• Portfolio Strategies
• Project Management

Pay

Salary range: $139,800.00 – $223,700.00

State-specific ranges:

• California: $160,800.00 – $279,600.00
• Colorado: $139,800.00 – $246,100.00
• Connecticut: $153,800.00 – $246,100.00
• Illinois: $139,800.00 – $246,100.00
• Maine: $139,800.00 – $223,700.00
• Maryland: $153,800.00 – $246,100.00
• New Jersey: $160,800.00 – $257,300.00
• New York: $153,800.00 – $279,600.00
• Ohio: $139,800.00 – $223,700.00
• Vermont: $139,800.00 – $223,700.00
• Virginia: $139,800.00 – $223,700.00
• Washington: $153,800.00 – $257,300.00
• Washington DC: $160,800.00 – $257,300.00

Benefits

• Medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short- and long-term disability) to eligible associates and their eligible dependents
• Six weeks of 100% paid parental leave for eligible parents after a 180-day waiting period
• Immediate eligibility to enroll in the 401(k) plan
• 11 paid holidays
• Flexible Time Off (FTO) program
• Paid Sick and Safe Time (PSST) upon hire and annually (80 hours outside Illinois; 40 hours in Illinois)
• Illinois Paid Leave (40 hours) in Illinois, to be used before FTO
• Opportunity to elect company stock during offering periods in June and December
• Annual incentive bonus based on individual and company performance

Schedule

Normal office environment (remote or hybrid), with 3–4 days per month required in office if within 60 miles of a Bread Financial location. Periodic travel to brand partner offices and events. May require work outside of standard business hours. Travel up to 10% quarterly.

Physical and Mental Requirements

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Maintain focus in high-pressure or fast-paced work environment