Principal Account Manager, Enterprise Solutions

About the Company

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world, transforming the meetings and events industry through innovative technology that powers human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent

At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact.

Responsibilities

• Call on existing clients in an effort to meet and exceed individual and department revenue expectations
• Identify and close sales/business development opportunities such as renewals, up-sells, and cross-sells with existing Fortune 2000 clients
• Pursue relationships with key decision-makers across client organizations to grow the Cvent footprint within each account
• Collaborate with other divisions across the Company, including Client Services and Sales teams, to ensure complete customer satisfaction with the Cvent product and organization
• Ensure customer issues are acknowledged and resolved in a timely manner
• Develop and actively pursue a list of targeted Key Accounts and create individual plans of action to penetrate these accounts
• Accurately forecast sales opportunities via pipeline report
• Monitor and report sales activity within the system
• Ensure that all accounts remain in good standing through consistent follow-up and communication
• Perform other duties as assigned

Requirements

• Bachelor’s degree preferred, or relevant work experience considered
• Minimum 7 years of proven customer-facing, inside sales, and account management experience (with revenue generation) in the software or related industry
• At least 1 year of recent experience managing accounts of large (e.g., Fortune 2000) clients
• Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, and closing contracts
• Demonstrated track record of exceeding expectations against revenue goals
• Moderate level of technical expertise (from a usability standpoint) and an interest in technology
• Ability to pick up and maintain technical product knowledge quickly
• Ability and willingness to travel approximately 30% of the time

This is a remote position. If additional information about the position, including certain salary details, is required due to an applicant’s location, it will be provided during the recruitment process. Multiple positions may be filled from this announcement. Sponsorship is not available for this position.