Prin Ops Support Specialist - Lombard, IL

Our organization partners with companies to connect Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers with meaningful career opportunities. Exelon is a Fortune 200 energy company with 20,000 colleagues serving over 10.7 million customers across six utilities: Atlantic City Electric, Baltimore Gas and Electric, Commonwealth Edison, Delmarva Power & Light, PECO, and Potomac Electric Power Company. We’re committed to an inclusive, purpose-driven culture that values safety, innovation, integrity, and community service.

About the role

The Principal Operations Support Specialist is a content and training-process expert who develops and delivers technical training that integrates business processes, systems, and skills required for employees to safely and effectively perform their duties. This role assesses organizational training needs, provides coaching to subject-matter experts, and administers regulatory compliance programs for both initial and continuing education. The specialist ensures all control-room personnel maintain required certifications with PJM and NERC and oversees the Initial Qualification program for new dispatchers. This is a hybrid position based in Lombard, IL, requiring in-office presence at least three days per week (Tuesday, Wednesday, and Thursday). Relocation assistance is not available.

Responsibilities

• Deliver technical training for new hires and incumbent employees to ensure safe and compliant job performance.
• Design, develop, and maintain complex technical training materials using a systematic approach from analysis through evaluation.
• Create and administer technical skill and situational awareness qualification testing using simulators, written, and oral methods.
• Maintain Transmission System Operations procedures, manuals, and guides for normal and emergency operations.
• Coordinate and facilitate training drills involving Regional Transmission Organizations (RTOs), interconnected transmission and generating companies, customers, Exelon organizations, and regulatory agencies (PJM, NERC, FERC).
• Evaluate training effectiveness through student and post-training evaluations, refining programs for efficiency.
• Administer operator qualification and certification programs.
• Investigate and develop business cases for new operations tools and programs.
• Influence external organizations and regulatory agencies by participating in committees (e.g., PJM Dispatcher Training Task Force, NERC committees).

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Science, Business, or a related technical field plus 7–10 years of experience, or 9–12 years of relevant experience in lieu of a degree.
• Experience in the operation, planning, design, or maintenance of high-voltage electrical equipment.
• Advanced proficiency with computer systems and applications (Word, Access, Excel, PowerPoint, PI-historian).
• Excellent written and oral communication skills.
• Ability to coordinate activities across Energy Delivery departments, PJM, and generating plants.
• Strong interpersonal and teamwork skills.

Preferred Qualifications

• Experience as a Transmission Dispatcher.
• Experience as a trainer in adult learning environments.
• Knowledge of PJM rules and regulations.
• Familiarity with Clearance and Tagging procedures.
• PJM or NERC certification.

Benefits

• Annual salary range: $118,400–$162,800, with a 20% annual bonus for eligible positions.
• 401(k) match and annual company contribution.
• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance.
• Generous paid time off, including vacation, sick leave, floating and fixed holidays, maternity/paternity leave, and caregiver leave.
• Employee Assistance Program for mental and emotional support.
• Wellbeing programs: tuition reimbursement, adoption/surrogacy assistance, and fitness reimbursement.
• Referral bonus program.