PRIME Caseworker

Job Overview

The PRIME Case Worker will address barriers to self sufficncy for especially vulnerable clients under ORIA’s PRIME program (Promoting Refugee Mobility and Empowerment).

Major Responsibilities

• Collaborate closely with the ICM team to identify additional healthcare needs for vulnerable clients.
• Attend team meetings, and partner meetings as assigned.
• Aid clients in navigating healthcare systems, public benefits, educational institutions, and other public service providers which may include scheduling and attending appointments.
• Develop and distribute self-sufficiency guides tailored to each client based upon self-sufficiency goals.
• Aid clients with the selection of a public and community resources that may bridge self-sufficiency gaps and help schedule initial appointments once the selection has been made, ensuring each client is comfortable with contacting their providers and scheduling their own appointments.
• Conduct regular outreach to healthcare providers and social service agencies to address barriers to services and identify resources.
• Respond to client stability crises, with guidance from supervisor as needed.
• Aid in the development of custom Self Sufficiency plans with clients and provide coaching and support to clients as they work to remove and overcome barriers to gain self-sufficiency.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant training courses and meetings at the local and national level. May train and lead the activities of volunteers and interns.
• Follow all policies, procedures, and protocols of the agency.
• Attend and engage in all team meetings, staff meetings, and other relevant meetings and participate fully as a member of the IRC team.
• Attend trainings required of PRIME staff and implement content in work with clients.

Key Working Relationships

• Reports to: Health and Wellness Program Manager
• Supervises: Interns and volunteers related to cases
• Internal: other IRC Spokane and Seattle program teams, IRC Spokane Finance and Operations teams, HQ ICM
• External: Health service providers, social service providers.

Job Requirements

• Relevant degree or equivalent professional and/or lived experience specifically in fields of health access, health navigation, public health, social work, social service provision, intensive case management
• Lived experience as a refugee or immigrant is preferred
• In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted
• Minimum of 3-5 years of case management experience with similar populations and/or client needs required
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships
• Demonstrated success working and communicating effectively in a multi-cultural environment
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
• Attention to detail and accuracy in work product
• Professional proficiency in English required, both spoken and written; proficiency in Dari and/or Pashto strongly preferred
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes
• Driver’s license, access to reliable transportation, and appropriate insurance
• Ability to work remotely and access to reliable Internet
• Commitment to anti-racism and ongoing learning

Working Environment

Standard, professional office environment (flexible remote and in-office)

May require occasional weekend and/or evening work.

Compensation

(Pay Rate: $25.50 - $27.50)

Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

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US Benefits

We offer a comprehensive and highly competitive set of benefits. In the US, these include:

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $163 per month
• dental starting at $6.50 per month
• vision starting at $5 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.