Prime Air Ops Manager , Amazon Prime Air
About the role
Prime Air is seeking an experienced Drone Operations Manager to own the end-to-end operation at our drone delivery hubs. This person will act as the leader of the Prime Air commercial operations center. In that capacity, they will manage all aspects of the commercial ops, including our fulfillment center (outbound/inbound), drone maintenance and spare parts, and flight operations. They will act as the senior leader on site and have direct responsibility over managers and employees on site. They will partner with Prime Air customer-facing teams (customer support, marketing, PR) to provide the best ultra-fast delivery experience, and with technical and support functions (Training and Compliance, Product, Engineering, IT, Facilities, Finance, HR, Supply Chain) to drive a highly efficient operation and ultimately have direct impact on Prime Air's S-team goal of delivering packages to customers via drone.
Responsibilities
- Own end-to-end operation at drone delivery hubs
- Act as senior leader on site with direct responsibility over managers and employees
- Manage all aspects of commercial operations including fulfillment center (outbound/inbound), drone maintenance and spare parts, and flight operations
- Partner with customer-facing teams (customer support, marketing, PR) to provide ultra-fast delivery experience
- Partner with technical and support functions (Training and Compliance, Product, Engineering, IT, Facilities, Finance, HR, Supply Chain) to drive efficient operation
Basic Qualifications
- Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
- Experience in a people management or leadership role which includes coaching and developing others
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree in relevant field of operations
- Can travel to local sites up to 25% of the time
- Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments
- Direct management experience, including leading in a manufacturing, production, distribution, or logistics environment
- Demonstrated success analyzing performance metrics, implementing process improvements, and applying Lean methodologies
- Ability to navigate changing priorities and utilize judgment in demanding situations
- Ability to train as a drone operator and adhere to standards
- Ability to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, climb ladders, and be able to frequently push, pull, squat, bend and reach
Preferred Qualifications
- Prior experience in the drone/aerospace industry
Pay
105,500.00 - 142,700.00 USD annually (USA, VA, Richmond). Your package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Schedule & Work Environment
- Flexible schedule including weekends, nights, and/or holidays
- Travel to local sites up to 25% of the time
- Environment with variable noise levels, subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments
- Shifts lasting up to 12 hours with standing/walking, climbing ladders, and frequent pushing, pulling, squatting, bending, and reaching
- Ability to carry/lift up to 50 lbs.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf. This position will be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violations(s) or refusal(s) to test before hiring him/her into a safety-sensitive position, if applicable.
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