Prime Air Ops Manager , Amazon Prime Air, Amazon Prime Air

Key job responsibilities

• Own the end-to-end operation at drone delivery hubs.
• Manage all aspects of commercial operations, including fulfillment center (outbound/inbound), drone maintenance and spare parts, and flight operations.
• Act as the senior leader on site and have direct responsibility over managers and employees on site.
• Partner with Prime Air customer-facing teams (customer support, marketing, PR) to provide the best ultra-fast delivery experience.
• Partner with technical and support functions (Training and Compliance, Product, Engineering, IT, Facilities, Finance, HR, Supply Chain) to drive a highly efficient operation.

Basic Qualifications

• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• Experience in a people management or leadership role which includes coaching and developing others.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Bachelor's degree in relevant field of operations.
• Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments.
• Can travel to local sites up to 25% of the time.
• Direct management experience, including leading in a manufacturing, production, distribution, or logistics environment.
• Demonstrated success analyzing performance metrics, implementing process improvements, and applying Lean methodologies.
• Ability to navigate changing priorities and utilize judgment in demanding situations.
• Ability to train as a drone operator and adhere to standards.
• Able to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, climb ladders, and be able to frequently push, pull, squat, bend and reach.

Preferred Qualifications

• Prior experience in the drone/aerospace industry.