Primary Care Patient Scheduler

Responsibilities

• Answering incoming phone calls in a timely manner
• Directing calls as needed
• Scheduling patient appointments using the EMR system
• Handling the scheduling needs for patient appointments
• Returning patient calls for scheduling concerns
• Aiding other schedulers in managing incoming calls
• Searching for patients using two patient identifiers to reduce errors and avoid duplicate accounts
• Completing eligibility verification and registration process accurately and in a timely manner
• Collecting patient payments or co-pays
• Ensuring all demographic and insurance information is correctly entered into the system
• Initiating new patient setups in EMR system and scheduling interpreter appointments as necessary
• Informing the patient or patient representative of any required preparations or instructions prior to appointment
• Confirming the correct check-in time and location for the patient
• Performing all other duties as assigned

Requirements

• High School diploma or GED equivalent
• One year of experience in a physician office setting preferred
• Excellent customer service skills and phone etiquette
• Typing/keyboarding skills required
• Excellent written and verbal communication skills
• Able to multi-task and work in a fast-paced environment
• Basic office skills
• Critical thinking and detail-oriented skills
• Medical terminology knowledge preferred

Benefits

• Comprehensive benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Education assistance
• Day shift schedules