Primary Care - Certified Medical Assistant - Float

About the role

Find your calling at Mercy! Under the direction of the primary care operations team, the Primary Care Patient Certified MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care Certified MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.

Responsibilities

• Complete Advanced Standard Rooming with overall achievement >= 90% for the last 6 months including AWV questionnaire and documentation.
• Perform thorough medication reconciliation.
• Close all open care gaps as indicated (Encounter Guide: Fall Risk, Depression, Breast Cancer Screening, Colorectal Cancer Screening, Diabetes Eye Exam).
• Conduct blood pressure recheck for patients with elevated initial blood pressure reading.
• Complete Patient Experience Conversation.
• Demonstrate strong communication and interpersonal skills.
• Show proficiency with EHR systems and clinical documentation.
• Ability to multitask and adapt in a fast-paced clinical environment.
• Possess knowledge of common outpatient procedures and equipment.
• Commit to patient-centered care and professional growth.
• Demonstrate knowledge of varying differences and behaviors among populations served.

Requirements

• High school diploma or equivalent.
• New hire must attend MA Clinic Academy training.
• Must have completed all MA Competencies.
• Must actively maintain MA certification (or transition to Medical Assistant title).
• Eligible for hire as Certified Medical Assistant if Certified/Registered Medical Assistant.
• For Hospital Outpatient Departments: BLS (Basic Life Support) certification.

Qualifications

• One year of applicable patient care experience in an outpatient or ambulatory care setting.
• Graduate from an accredited Medical Assistant program.
• BLS (Basic Life Support) certification (for Non-HOD Clinics).

Skills

• Complete Advanced Standard Rooming with overall achievement >= 90% for the last 6 months including AWV questionnaire and documentation.
• Thorough medication reconciliation.
• Closing all open care gaps as indicated (Encounter Guide: Fall Risk, Depression, Breast Cancer Screening, Colorectal Cancer Screening, Diabetes Eye Exam).
• Blood pressure recheck for patients with elevated initial blood pressure reading.
• Completion of Patient Experience Conversation.
• Strong communication and interpersonal skills.
• Proficiency with EHR systems and clinical documentation.
• Ability to multitask and adapt in a fast-paced clinical environment.
• Knowledge of common outpatient procedures and equipment.
• Commitment to patient-centered care and professional growth.
• Demonstrates knowledge of varying differences and behaviors among populations served.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans (for team members working 32+ hours per pay period).
• Caring, collaborative team where your voice matters.
• Opportunity to help shape the future of healthcare through innovation, technology, and compassion.
• Growth alongside the organization.