Primary Care Assistant - MA

About the role

Under the direction of the primary care operations team, the Primary Care Patient Care MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.

Responsibilities

• Work directly with Mercy Primary Care Providers to deliver safe, timely, effective, efficient, equitable, patient-centered care.
• Partner with patients, providers, and other clinical care team members to drive quality outcomes for all patients.
• Perform duties in accordance with Mercy’s mission, values, and Service Standards.

Requirements

• Education: High school diploma or equivalent.
• Education preferred: Graduate from an accredited Medical Assistant program.
• Experience preferred: One year of applicable patient care experience or applicable medical office experience as defined by the clinic.
• New hire must attend MA Clinic Academy training.
• Works well as a member of a team; willing to collaborate with all members of the care team.
• Excellent written and oral communication skills.
• Customer service orientation.
• Excellent organizational and interpersonal skills.
• Flexible and positive attitude.
• Attention to detail and accuracy.
• Self-directed and able to perform tasks that are in scope of practice independently with minimal oversight.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.