Price Chopper Customer Service Manager

Essential Duties and Responsibilities

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
• Enforce company policies, dress code, and system procedures (FDS, X-CPS).
• Monitor cash and asset controls.
• Track training progress: buddy training, CBT scores, evaluations, coaching.
• Correct pricing errors promptly.
• Manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End, Office, and Bottle departments.
• Ensure associates meet efficiency standards and adhere to mission statements.
• Communicate and implement company programs.
• Act as first-level support for Customer Service issues.
• Develop Front End and Office Supervisors for job knowledge and bench strength.
• Perform other duties as assigned and comply with all company policies.

Minimum Qualifications

• Must be at least 18 years of age.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Strong Organizational skills and ability to multi-task.
• Satisfactory Performance Reviews.
• Strong communication skills.
• Basic Literacy Basic Computer Skills.

Education and Experience

• High School Degree or equivalent.
• 3+ years of related experience.

Physical Requirements

• EQUIPMENT USED
• Computer applications
• Mainframe
• Registers
• Banking equipment
• Floor Machine

Our Company

Does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Application Information

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.