Preventive Maintenance Specialist

About the role

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will perform preventative maintenance inspections on burglar alarm systems, CCTV, access control systems, and other electronic security technologies, helping ensure our customers' security systems remain reliable, compliant, and operating at peak performance.

Responsibilities

• Perform preventative maintenance inspections on burglar alarm systems, CCTV, access control systems, and other electronic security technologies.
• Conduct routine system testing and document inspection results.
• Identify potential issues and perform basic troubleshooting.
• Communicate findings to customers and internal teams.
• Respond to routine, non-routine, scheduled maintenance, emergency, and after‑hours service calls in a timely basis; diagnose, troubleshoot, repair, replace defective parts, and debug systems.
• Install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Analyze repair requirements, provide appropriate solutions, complete necessary repairs and replacements, and exercise judgment in selecting methods and techniques.
• Complete accurate and detailed service reports for customer and Convergint in a timely manner for invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations and company health and safety policies.
• Communicate and work with team members to improve overall operations.
• Primarily perform preventative maintenance on installed systems that are typically less