Preventive Maintenance Dispatcher- Air Compressor

Ring Power Corporation, a full-line Caterpillar dealer with headquarters in St. Augustine and 26 locations across Florida and the U.S., is dedicated to customer service and professional support.

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. Wears and enforces proper personal protective equipment. Manages Preventative Maintenance (PM) operations using systems such as PM Due Report, EMT, and DBS to assign work, track progress, and ensure timely completion of PM Services. Supports PM Technicians and customers to optimize scheduling and efficiency. Handles service calls with professionalism and urgency, providing accurate and timely PM Checklists upon completion.

Responsibilities

• Utilizes PM Due Report, EMT, DBS, and other systems to assign work to PM Technicians.
• Assists PM Technicians and customers in determining optimal scheduling for equipment and services.
• Monitors and adjusts work status to ensure PM Services are completed within scheduled intervals efficiently.
• Handles service calls from external and internal customers with professionalism and urgency.
• Follows up with customers by providing accurate and timely PM Checklists upon service completion.
• Manages Preventative Maintenance operations and work orders using Dealer Business System (DBS) menus.
• Supports PM Technicians to ensure successful and accurate management of the end-to-end work order process.
• Maintains the appearance, condition, and upkeep of technicians, equipment, tooling, and trucks per company guidelines.
• Ensures vehicle and tooling inspections and maintenance are completed accurately.
• Schedules and conducts Safety Meetings on relevant topics, documenting and saving attendee lists.
• Leads the development of Preventative Maintenance Technicians through coaching and formal performance reviews.
• Supports the selection and hiring of PM technicians and trainees.
• Performs other duties as assigned.

Essential Competencies

• Safety: Fully supports and encourages safe work behavior, prioritizing safety in the workplace.
• Job-Specific Skills: Demonstrates mastery of job-specific knowledge and skills as identified in the Learning Management System (LMS). Applies skills effectively to resolve workplace challenges.
• Fostering Teamwork: Listens and responds constructively to team members' ideas, supports proposals, and works toward solutions that all can support.
• Communication: Uses active listening and clear communication, ensuring information is understood and feedback is verified. Keeps relevant parties informed.
• Negotiating: Understands others' interests, balances gentleness and assertiveness, and works toward win-win solutions or mutually agreeable trade-offs.
• Customer Oriented: Demonstrates concern for satisfying customers, addresses concerns promptly, and presents a positive manner.
• Resource Management: Effectively schedules and manages resources, including people, projects, equipment, and supplies, to meet business objectives.
• Confidence and Drive: Confident in ideas and capabilities, approaches tasks with a "can-do" attitude, and drives projects to successful completion.
• Self-Aware: Conscious of personal feelings, strengths, weaknesses, and the impact of behavior on others. Works to improve personal weaknesses.
• Stress Management: Maintains effectiveness under pressure, handles multiple tasks, and controls responses to criticism or provocation.

Requirements

• High School diploma or GED.
• 5-6 years of relevant experience.
• Able to comprehend written material and communicate effectively with employees and customers.
• Proficient in the use of computers, Microsoft Office products, and relevant Dealer software programs.

Preferred Qualifications

• Prior experience in service management.
• Successfully completed relevant leadership courses.

Working Conditions

• Workload Fluctuation: Frequent changes in priorities, complexity, and quantity of work.
• Work Schedule: Regular business hours with frequent requirements to work nights, holidays, and weekends.
• Stress Load: Constant exposure to stress (more than 80% of the time).
• Physical Demands:
  • Frequently: Standing, walking, sitting, talking, hearing, repetitive motion.
  • Occasionally: Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, feeling, fingering, grasping, pushing/pulling/lifting up to 50 lbs.
• Environmental Conditions:
  • Constantly: Inside conditions with protection from weather but not necessarily temperature changes.
  • Occasionally: Outside environmental conditions with no effective protection from weather.

Organizational Impact

Performance in this role has a significant immediate impact on expenses, efficiencies, and the achievement of department and company objectives. The role involves supervisory responsibility for team members (no subordinate supervisors/managers).