Preventative Maintenance Coordinator

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, focusing on high-quality sales, parts, and service tailored to meet evolving customer needs.

Responsibilities

• Create and open work orders
• Communicate with Management, Customer, and Technician on the status of service
• Update customers with the results of the services
• Invoice once services are complete
• Create quotes
• Create purchase order numbers and coding for invoices
• Handle general office duties such as faxing, emailing, answering phones
• Manage parts ordering/returns
• Ensure accurate technician efficiency reporting
• Work directly with the customer and technician to schedule required services
• Communicate with Management, Customer, and Technician on the status of service
• Close work orders verifying labor time and part orders

Requirements

• Strong organizational skills for scheduling and dispatching technicians
• Good communication abilities for maintaining relationships with customers and technicians
• A sense of urgency and desire to provide superior customer service
• Minimum 2 years’ experience scheduling and controlling calendars for multiple people
• Basic use of Excel (creating columns/rows, copy/paste data, basic math computations)

Qualifications

• High school diploma or equivalent preferred
• Prior experience as a dispatcher or service coordinator in the heavy equipment or rental industry
• Knowledge of machine parts and/or operation

Skills

• Ability to communicate successfully via phone, email and in person
• Desire to provide superior customer service
• Desire to work both with a team and independently

Benefits

• Full benefits package including aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more
• Competitive Pay Structure
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan with Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities