Press Release Operations Specialist

What you’ll do

• Support customers through the press release distribution process from submission to delivery
• Troubleshoot formatting, scheduling, publishing, and distribution issues
• Aid customers with newsroom management and publishing functionality
• Maintain release status and provide updates or confirmations as needed
• Escalate technical issues to Product and Engineering teams when appropriate
• Communicate clearly and professionally during urgent or time-sensitive situations
• Maintain and improve internal documentation, workflows, and operational processes
• Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues

How success will be measured in this role

• Consistently deliver accurate and timely support for press release distributions
• Maintain high levels of customer satisfaction and responsiveness
• Succinctly resolve operational and customer issues with minimal escalation
• Show strong attention to detail across distribution workflows
• Build expertise in Muck Rack's press release and newsroom products

Qualifications

• Strong written and verbal communication skills
• Exceptional attention to detail and organizational abilities
• Ability to manage multiple priorities and deadlines simultaneously
• Comfortable working in a fast-paced, customer-facing environment
• Quick learner who enjoys mastering new tools, platforms, and workflows
• Calm, professional, and solutions-oriented under pressure
• Experience in customer support, operations, or customer-facing roles is preferred
• Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus
• AP Style familiarity is a plus
• Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery