Press Instructor - Print Applications & Productivity

About the role

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years, combining a long tradition with state‑of‑the‑art technologies and innovative business ideas. We are dedicated to our equipment, technology, associates, and customers.

The Press Instructor educates customers on the operation of Manroland sheet‑fed presses, color measurement devices, and related peripherals to ensure equipment operates as designed while delivering optimal customer satisfaction. Customer service is the cornerstone of our business, and the Press Instructor is expected to provide personalized, consistent, competent, and proactive support while representing the company with professionalism.

Responsibilities

• Provide training and instruction for customers on Manroland sheet‑fed press equipment and related technologies.
• Support successful commissioning and operator instruction during press installations.
• Train customers on print color management and optimization of makeready processes.
• Perform efficient troubleshooting during print application service calls.
• Communicate professionally with customers at all organizational levels regarding press operation, performance, and productivity improvements.
• Stay current with print application training, industry trends, and the latest software innovations.
• Promote training, consulting, software, and performance‑improvement services to customers.
• Provide support related to consumables and best practices for optimal press performance.
• Assist with onsite productivity evaluations and process‑improvement initiatives.

Requirements

• Travel: 67%–100% of the time; candidates must reside within the Central United States and be within a one‑hour drive of a major airport (preferred states include IL, IN, IA, KS, MI, MN, MO, NE, ND, OH, OK, SD, TX, WI).
• 3–5 years of experience operating and/or training on Manroland sheet‑fed presses.
• Strong knowledge of computers, including Windows, macOS, and networking.
• Proficiency with Microsoft Office Suite.
• Self‑starter with the ability to resolve complex technical and operational challenges.
• Strong presentation and communication skills; ability to train audiences at all levels.
• Ability to manage multiple high‑priority projects and action items simultaneously.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to use and calibrate job‑related testing and measuring equipment.
• Ability to follow detailed service manuals, operating procedures, and training documentation.
• Familiarity with basic hand tools.

Location

Central United States (IL, IN, IA, KS, MI, MN, MO, NE, ND, OH, OK, SD, TX, WI). Candidates should reside within a one‑hour drive of a major airport.

Pay

Salary range: $65,000 – $75,000.