President of Operations | PAM Health Corporate

About the Role

The President of Operations provides strategic and operational leadership for the organization's hospitals and related business enterprises. This role ensures effective management of operations, resources, and performance, driving operational excellence, supporting growth initiatives, optimizing organizational efficiency, and achieving the Corporation's mission by delivering high-quality services and exceptional outcomes.

Responsibilities

• Execute corporate goals, strategic initiatives, and operational objectives across all assigned hospitals, ensuring alignment with the organization's mission, vision, and long-term business strategy.
• Provide executive leadership and operational oversight to drive organizational performance, growth, quality outcomes, patient satisfaction, and financial success.
• Develop and foster collaborative relationships with hospital leadership, physicians, healthcare partners, regulatory agencies, community stakeholders, and other key constituents to advance strategic priorities.
• Lead the development, implementation, and continuous improvement of operational programs, service lines, and care delivery models to optimize efficiency, quality, patient experience, and market growth.
• Partner with executive leadership to identify opportunities for expansion, operational excellence, and innovation.
• Report to the Chief Executive Officer and carry out the mission, vision, and strategic direction of the Corporation as established by the Board of Directors.
• Perform other duties and responsibilities as assigned in support of organizational objectives.

Leadership & Management

• Inclusiveness: Promote cooperation, fairness, and equity; show respect for people and their differences; understand perspectives of others; demonstrate empathy; bring out the best in others and the team.
• Managing Staff: Coach, evaluate, develop, and inspire staff; set expectations; recognize achievements.
• Stewardship and Resource Management: Demonstrate accountability and sound judgment in managing company resources; maintain confidentiality and uphold company values; adhere to and support company policies, procedures, and safety guidelines.
• Problem-Solving: Identify problems and involve others in seeking solutions; conduct appropriate analysis; implement effective and efficient responses; address new challenges promptly.
• Decision-Making: Make clear, consistent decisions with integrity; distinguish relevant from irrelevant information; make timely and appropriate decisions.
• Strategic Planning and Organizing: Align priorities with company vision; measure outcomes; use feedback to redirect as needed; evaluate alternatives; organize complex issues for resolution.
• Communication: Connect with peers, subordinate employees, and customers; actively listen; share information clearly and effectively; demonstrate strong oral and written communication skills; negotiate effectively.
• Quality Improvement: Strive for efficient, effective, high-quality performance; deliver timely and accurate results; respond resiliently to challenges; take initiative to make improvements.
• Teamwork: Encourage cooperation and collaboration; build effective teams; work in partnership with others; be flexible and responsive to the needs of others.
• Development: Maintain up-to-date skills through professional organizations and/or continuing education.
• Customer Service: Maintain the highest level of customer service through courtesy, compassion, and positive communication; promote the mission and vision of PAM Health; respect dignity and confidentiality.
• Health and Safety: Work safely; wear appropriate clothing; participate in OSHA-required training; follow universal precautions; comply with Employee Health requirements; report unsafe practices; know your role in emergencies.

Requirements

• Master's Degree in Healthcare Administration, Business Administration, or a related field (required). Advanced leadership education, certifications, or executive development training (preferred).
• Ten (10) years of progressive healthcare leadership experience, including executive oversight of multi-hospital operations.
• Demonstrated success leading operational performance, strategic growth initiatives, financial management, quality improvement, and physician alignment across complex healthcare organizations.
• Experience in inpatient rehabilitation, long-term acute care, post-acute care, or related healthcare settings (preferred).
• Proven ability to lead large-scale organizational change and drive enterprise-wide operational excellence.

Skills

• Exceptional verbal communication skills to engage and influence executive leadership, Board members, physicians, business partners, regulatory agencies, community stakeholders, and the public.
• Strong written communication skills, including preparing executive-level correspondence, strategic plans, business proposals, presentations, and organizational reports.
• Advanced financial and analytical acumen to interpret operational metrics, financial statements, market trends, and performance data for decision-making.
• Ability to develop and execute strategic plans aligning organizational priorities with long-term business objectives.
• Strong leadership, problem-solving, and decision-making capabilities to navigate complex operational challenges and drive performance.
• Ability to lead and influence diverse teams across multiple locations while fostering a culture of accountability, collaboration, and continuous improvement.
• Ability to manage multiple priorities, maintain focus on organizational goals, and respond to changing business needs in a dynamic healthcare environment.
• Proficiency in healthcare operations, regulatory compliance, quality improvement methodologies, and performance management.