Jobs · Customer Service

President of Consumer Experience & Market Growth

Confidential · United States · 3 wk ago
RemoteRemoteCustomer Service$450k–$600k/yrFull-time

Integral Creative Solutions (ICS) is a retained executive search and staffing firm that partners with high-growth and enterprise organizations to identify, attract, and place the senior leadership talent that drives their next stage of scale. On behalf of a confidential client, we are conducting this search. This is an opportunity to join a well-resourced leadership team and make an outsized, measurable impact from day one.

About the Role

We are seeking a President of Consumer Experience & Market Growth to own how consumers experience the brand and how that experience drives growth. You will lead consumer strategy end to end—experience design, engagement, and market growth—connecting every touchpoint to measurable commercial results.

Responsibilities

  • Own the enterprise consumer experience and market-growth strategy.
  • Lead design of the end-to-end consumer experience across every touchpoint.
  • Own market-growth targets and connect experience investment to commercial results.
  • Build consumer insights and research capability to inform strategy.
  • Align product, marketing, and commercial teams around the consumer agenda.
  • Partner with the CEO and commercial leaders on consumer strategy and growth.

Requirements

  • 15+ years in consumer strategy, experience, or growth leadership.
  • Proven track record driving measurable growth through consumer experience.
  • Deep experience designing consumer experience across channels and touchpoints.
  • Experience building and leading large consumer-facing organizations.
  • Ability to set consumer strategy and make portfolio trade-offs.
  • Board- and investor-ready communication.
  • Bachelor's required; MBA strongly preferred.

Preferred Qualifications

  • Experience leading consumer strategy across multiple regions and markets.
  • Experience leading digital and omnichannel consumer experience.
  • Experience building loyalty or lifetime-value programs.
  • Consumer growth leadership in the client's markets.

Pay

The base salary range for this role is $450,000 to $600,000, with exact placement determined by your skills, years of experience, and interview performance.

Benefits

  • Competitive equity / long-term incentive package.
  • Flexible work arrangement with a home-office stipend where applicable.
  • Comprehensive medical, dental, and vision insurance.
  • Flexible PTO policy + Company Holidays.
  • Annual learning and development budget.
  • 401(k) matching plan.

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