President & CEO- Weeks Medical Center

About the role

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

Position Summary

Adhering to System Values, Service Excellence and Standards of Behavior, the President & CEO is the face of the hospital organization, responsible for overall leadership and strategic planning in concert with and support of the NCH system’s Mission, Vision and Values. Selected by the relevant board(s) of directors and the system CEO, the President & CEO has the responsibility to carry out the mission and is responsible for the overall management and operation of all aspects of the hospital. The President & CEO focuses on long-range goals, strategies, plans and policies routinely exercising discretion and independent judgment in the performance of job duties. The President & CEO is accountable for the overall programmatic and fiscal integrity of the organization. Responsible for providing overall direction and guidance to the operational activities of the organization with the objective of maximizing growth and profitability as well as day-to-day leadership and management to all hospital functions.

Reporting Relationships

The hospital President & CEO reports to the system CEO on all matters that are ceded to the sole member of the system, North Country Healthcare. These matters include, but are not limited to, preparation of annual hospital operating and capital budgets, material changes in clinical services, approval of information technology programs, changes in financial accounting systems and auditors and other major operational matters, as defined in the relevant bylaws. The President & CEO reports to the respective affiliate board for matters reserved to that affiliate board, and it’s further expected that the hospital President & CEO will work directly with the affiliate board chair to develop agendas and keep them closely apprised of governance-related issues. The President & CEO will meet with the system CEO on a regular basis and keep the CEO informed of significant operational issues at the hospital. The President & CEO shall prepare annual goals and objectives in collaboration with both the affiliate board and the system CEO.

Education

A Masters's degree in Business Administration, Healthcare Management, MD, DO, or a related field is required, or in lieu of formal education, an additional 10+ years of experience in the field is acceptable. Certification FACHE Certification is preferred. All employees and contracted staff will have either successful completion of an American Heart Association* accredited course in Basic Life Support (BLS), or ACLS and PALS combined. (for clinical staff), Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis. Refer to the NCH Life Support Certification Policy for position specific requirements.

Skills

• Exhibits strong interpersonal skills, being able to lead people and have them rally behind their ideas and keeps team morale high.
• Articulates leadership practice of holding himself/herself and others in leadership positions accountable for achieving system and personal goals as well as the ability to effectively resolve conflict.
• Able to always represent North Country Healthcare positively as an individual of unquestioned personal and professional integrity.
• Possesses an open, visible, accessible and collaborative management style, able to interact in an authentic way at all levels of the organization and community.
• Exhibits qualities of being fair, compassionate, transparent and open-minded; has a facilitative personality and the ability to lead the organization through complex and continuous change with strong change management skills.
• Demonstrates excellent communication skills, including the ability to articulate the vision, mission and values of the organization; outstanding written, oral and presentation skills are required.
• Demonstrates the ability to leverage financial and operational knowledge to lead, manage and promote the financial stability of the organization by reducing costs and growing revenue.
• Is comfortable and experienced with active fundraising and engaging with donors in support of the organization’s strategic and capital imperatives.
• Is familiar with and embraces the complexities of functioning within an integrated health system, including matrixed reporting relationships.
• Is familiar with, and embraces the principles of High Reliability, and is further experienced in Performance Improvement (LEAN, Six Sigma) methodologies.

Work Experience

• Should have senior leadership experience with a proven track record of success of at least 7-10 years, ideally some of which is in a complex, multi-faceted, integrated healthcare delivery system.
• Experience in a rural setting and/or CAH preferred.
• Must have demonstrated success in developing trusting provider relationships, engaging provider leaders in future plans and collaborating on clinical quality, service and program growth; must have worked with a sophisticated medical staff and be creative in establishing collaborative partnerships with providers.
• Extensive experience in developing and implementing effective operational, clinical quality and financial systems and controls as well as demonstrated excellence with strategic planning.
• Has a demonstrated history of engaged and productive Board relationships and understands governance committee structures.
• Has a clear track record as an active, respected, visible and dedicated community leader and healthcare thought leader and experience with community partnerships to improve the overall health of the community.
• Has a firm grasp of current and future healthcare policies, practices, and trends affecting the industry to position North Country Healthcare for success in this era of unprecedented change.

Key Attributes

• An innovative, visionary leader who has personality, self-awareness, emotional intelligence, commitment to diversity, and ability to communicate with people from various social and economic backgrounds in a clear, concise and confident manner across a broad range of audiences.
• A passionate and dedicated to identifying and addressing determinants of health within the North Country communities, and who will support and appreciate North Country Healthcare’s patient-centered approach, vision and mission.
• An effective leader with the breadth of capabilities to lead both internal operational work and external relationships and business development.
• A strategic leader with the discipline and persistence to support a strong, energized team environment based on trust and invites diverse viewpoints.
• A leader who manages business intelligence is data driven and balanced with practical and reality-based experience.
• Deep commitment to shared leadership and to a collaborative and transparent approach in the management of the organization.
• Understands and optimizes the roles and relationships between governance, administration and the medical staff.
• Capable of addressing potential conflicts amongst various constituencies and ensures that key decisions are made in the best interests of patients and communities.