President/CEO

About the role

The President/CEO leads all aspects of the BBB’s operations and strategic direction, acting as the primary steward of its mission to foster marketplace trust.

Responsibilities

• Develop, refine, and execute the organization’s strategic plan in partnership with the Board of Directors.
• Ensure compliance with international/local BBB standards, by-laws, and policies.
• Serve as ex-officio member of board committees; prepare and present reports to the Board.
• Oversee daily operations including dispute resolution, accreditation, membership services, education/outreach, and public awareness.
• Ensure high performance across departments (e.g., operations, finance, marketing, HR, technology).
• Establish policies and procedures that promote consistency, transparency, and efficiency.
• Lead budgeting, financial planning, forecasting, and fiscal oversight.
• Ensure resources are managed responsibly, including oversight of audits and financial reporting.
• Develop strategies to diversify revenue sources (membership dues, sponsorships, events, etc.).
• Serve as the face and voice of the organization; represent BBB in the media, with business partners, government entities, and the public.
• Promote the BBB’s mission, values, and reputation.
• Oversee marketing, public education efforts, and outreach to both businesses and consumers.
• Build and maintain strong relationships with accredited businesses, community leaders, local government, and other partner organizations.
• Ensure BBB’s value proposition for accredited businesses is clear, compelling, and delivered effectively.
• Engage with the affiliating national/international BBB network to align standards and coordinate efforts.
• Lead recruitment, performance management, staff development, and succession planning.
• Promote inclusive, ethical, and mission-aligned culture.
• Ensure staff policies, job descriptions, evaluations, and compensation practices are clear, fair, and reflect organizational values.

Requirements

• Bachelor’s degree in business, nonprofit management, public administration, finance, or a related field.
• Master’s degree – MBA, MPA, or related field is preferred.
• Proven senior leadership experience, ideally in nonprofit, trade association, or membership-based organizations.
• 5+ years of leadership experience working with a Board, executive team, and program management.
• Strong financial acumen, experience with budgeting, forecasting, and managing audits.

Qualifications

• Excellent communication and public speaking skills.
• Strong interpersonal skills; ability to engage and build trust with diverse stakeholder groups (businesses, consumers, government, media).
• Strategic thinker with an ability to adapt to changing environments, regulatory demands, and stakeholder expectations.
• Deep commitment to ethics, transparency, accountability, and community service.

Skills

• Strategic thinking.
• Financial management.
• Leadership and management.
• Communication and public speaking.
• Interpersonal skills.
• Adaptability and responsiveness.
• Ethics and community service.

Benefits

See the impact of your work on the Dayton business community
Work with an experienced, passionate executive team and staff
Collaborate with an engaged and supportive Board

Pay

Not specified

Schedule

Not specified