Presentation Specialist

About the Role

This position is responsible for producing PowerPoint requests and formatting them based on the client’s brand guidelines. The role also includes performing customer service tasks for existing users.

Responsibilities

• Read and understand instructions received from the client and execute their vision accordingly.
• Work on quick-turn PowerPoint requests and deliver with optimum quality.
• Learn and follow client brand guidelines within PowerPoint slide design.
• Answer phones and respond to client e-mail utilizing professional and concise communication.
• Monitor account e-mail box for appropriate and timely communication, project requests requiring additional resources or approval, and customer feedback.
• Identify customer opportunities and initiatives to enhance Integreon's relationship with clients.
• Troubleshoot problems with projects and communication with customers.
• Accountable for customer communication and issue resolution.
• Use professional and concise communication both internally and externally with regard to project status.
• Accountable for customer expectations and defined Service Level Agreements.

Requirements

• Ability to demonstrate expert-level skill in using Microsoft PowerPoint and Excel.
• Ability to operate standard office equipment, including computers, phones, printers, and scanning equipment.
• Must multi-task and oversee multiple projects at any given time.
• Demonstrate the ability to perform accurately under time pressures and constraints.
• Maintain client confidentiality while working in a fast-paced, dynamic, and creative organization.
• Communicate effectively with all Associates and clients in a friendly, pleasant, and professional manner.

Qualifications

• High School Diploma or Equivalent.
• Customer Service experience is a plus.

Benefits

• Health, vision, and dental insurance.
• 401k retirement plan.
• Paid Time Off (PTO).
• Tuition discount.

About the Company

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations, and professional services firms. Our highly trained, experienced staff of over 3,000 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. With delivery centers on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of our award-winning services.