Presell Service Representative
About the role
As a Presell Service Representative, you will represent and promote Community Coffee’s premium brand by delivering products and providing outstanding service to our existing customers. This role plays a key part in driving route profitability and customer satisfaction.
Responsibilities
- Drive a company vehicle to deliver products, equipment, and supplies to customers.
- Rotate and merchandise products for optimal accessibility and presentation.
- Collect payments and make daily bank deposits.
- Load and unload products and equipment, ensuring order accuracy.
- Maintain and update delivery, sales, and deposit information using a handheld computer.
- Clean and perform routine maintenance on company vehicles (e.g., washing, checking oil, fluids, and tire pressure).
- Communicate effectively with Presell Representatives and managers via phone, email, text, or in person.
- Resolve customer concerns related to products or equipment in a timely and professional manner.
- Collect empty containers, expired, unsold, or damaged merchandise according to company procedures.
- May be asked to perform additional duties as necessary.
Requirements
- High school diploma or equivalent required.
- Passing score on aptitude test required in lieu of high school diploma or equivalent.
- Bachelor’s degree in a related field preferred.
- Minimum of one year of customer service or sales experience.
- Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
- Must be at least 21 years old.
- Valid driver’s license required; CDL may be required depending on location.
- Acceptable driving record.
- DOT medical certification required.
- Successful completion of pre-employment physical.
Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
Skills
- Self-motivated with a strong sense of initiative
- Exceptional customer service skills
- Flexible and adaptable in a dynamic work environment
Foundational Competencies
- Builds Trust
- Continuous Learner
- Customer Centric
- Effective Communication
- Integrity
- Results Oriented
Additional Competencies
- Accountability
- Takes Action
- Adaptability
- Interpersonal Agility
- Resourcefulness
Physical Demands
The physical requirements listed below are representative of those necessary to successfully perform this role's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- While servicing approximately 20–30 customers per day, the employee is regularly required to:
- Use hands to handle, feel, or reach with arms and hands.
- Stand, walk, climb, or balance.
- Stoop, kneel, crouch, or crawl.
- Enter and exit a vehicle frequently.
- Lift up to 35 pounds frequently and up to 40 pounds occasionally.
- Push or pull up to 100 pounds occasionally using a rolling pallet or similar equipment, including on inclines or ramps.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
Field Sales Environment - While performing the duties of this job, the employee occasionally works:
- Near moving mechanical parts
- In high, precarious places
- In outside weather conditions
- Exposed to fumes or airborne particles
The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.
Benefits
- Health, dental, and vision insurance
- Life insurance
- 401(k)
- Short- and long-term disability
- Paid time off
- Employee assistance program
Community Coffee Company offers a competitive salary.