Presell Service Representative

About the Role

As a Presell Service Representative, you will represent and promote Community Coffee’s premium brand by delivering products and providing outstanding service to our existing customers. This role plays a key part in driving route profitability and customer satisfaction.

Responsibilities

• Drive a company vehicle to deliver products, equipment, and supplies to customers.
• Rotate and merchandise products for optimal accessibility and presentation.
• Collect payments and make daily bank deposits.
• Load and unload products and equipment, ensuring order accuracy.
• Maintain and update delivery, sales, and deposit information using a handheld computer.
• Clean and perform routine maintenance on company vehicles (e.g., washing, checking oil, fluids, and tire pressure).
• Communicate effectively with Presell Representatives and managers via phone, email, text, or in person.
• Resolve customer concerns related to products or equipment in a timely and professional manner.
• Collect empty containers, expired, unsold, or damaged merchandise according to company procedures.
• May be asked to perform additional duties as necessary.

Requirements

• High school diploma or equivalent required.
• Passing score on aptitude test required in lieu of high school diploma or equivalent.
• Bachelor’s degree in a related field preferred.
• Minimum of one year of customer service or sales experience.
• Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
• Must be at least 21 years old.
• Valid driver’s license required; CDL may be required depending on location.
• Acceptable driving record.
• DOT medical certification required.
• Successful completion of pre-employment physical.

Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Skills

• Self-motivated with a strong sense of initiative.
• Exceptional customer service skills.
• Flexible and adaptable in a dynamic work environment.

Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented
• Accountability
• Takes Action
• Adaptability
• Interpersonal Agility
• Resourcefulness

Physical Demands

The physical requirements listed below are representative of those necessary to successfully perform this role's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• While servicing approximately 20–30 customers per day, the employee is regularly required to:
  • Use hands to handle, feel, or reach with arms and hands.
  • Stand, walk, climb, or balance.
  • Stoop, kneel, crouch, or crawl.
  • Enter and exit a vehicle frequently.
  • Lift up to 35 pounds frequently and up to 40 pounds occasionally.
  • Push or pull up to 100 pounds occasionally using a rolling pallet or similar equipment, including on inclines or ramps.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Field Sales Environment - While performing the duties of this job, the employee occasionally works:

• Near moving mechanical parts.
• In high, precarious places.
• In outside weather conditions.
• Exposed to fumes or airborne particles.

The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Life insurance.
• 401(k).
• Short- and long-term disability.
• Paid time off.
• Employee assistance program.

Schedule

Daily travel between company location and customer establishments. On-site work type.

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Community Coffee Company and its subsidiary companies provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law.