Presell Service Representative

About the role

Why Join Community Coffee? At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview As a Presell Service Representative, you will represent and promote Community Coffee’s premium brand by delivering products and providing outstanding service to our existing customers. This role plays a key part in driving route profitability and customer satisfaction.

Responsibilities

• Drive a company vehicle to deliver products, equipment, and supplies to customers.
• Rotate and merchandise products for optimal accessibility and presentation.
• Collect payments and make daily bank deposits.
• Load and unload products and equipment, ensuring order accuracy.
• Maintain and update delivery, sales, and deposit information using a handheld computer.
• Clean and perform routine maintenance on company vehicles (e.g., washing, checking oil, fluids, and tire pressure).
• Communicate effectively with Presell Representatives and managers via phone, email, text, or in person.
• Resolve customer concerns related to products or equipment in a timely and professional manner.
• Collect empty containers, expired, unsold, or damaged merchandise according to company procedures.
• May be asked to perform additional duties as necessary.

Requirements

• High school diploma or equivalent required.
• Passing score on aptitude test required in lieu of high school diploma or equivalent.
• Bachelor’s degree in a related field preferred.
• Minimum of one year of customer service or sales experience.
• Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
• Must be at least 21 years old.
• Valid driver’s license required; CDL may be required depending on location.
• Acceptable driving record.
• DOT medical certification required.
• Successful completion of pre‑employment physical.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Self‑motivated with a strong sense of initiative.
• Exceptional customer service skills.
• Flexible and adaptable in a dynamic work environment.

Skills

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented
• Accountability
• Takes Action
• Adaptability
• Interpersonal Agility
• Resourcefulness

Benefits

• Health insurance