Prescription Authorization Specialist

Harris Health is the public healthcare safety‑net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, focusing on low‑income uninsured and underinsured patients through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the National Committee for Quality Assurance designation for its patient‑centered clinics and health centers, and maintains strong partnerships with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center. At Harris Health, we prioritize the well‑being of our most valuable asset—our people—ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need.

About the role

Responsible for prescription authorization to support prescribing of medications for insured patients. Provides customer service while collaborating with providers, pharmacy, nursing and internal team members for any questions or issues related to the prescription authorization. Responsible for submitting, processing and ensuring authorization is resolved by following payor rules and guidelines. Updates all benefits in Epic to ensure appropriate billing and reimbursement for services when necessary.

Requirements

• High School Diploma or GED (minimum); Associate’s Degree or two years of college preferred.
• Pharmacy Technician license from the Texas State Board of Pharmacy.
• Three (3) years of work experience with prescription/pharmacy authorization (Epic software a plus) and progressive customer‑service experience.
• Spanish language preferred.
• Above‑average verbal communication (heavy public contact), writing/correspondence, and report writing.
• Proficiency with Microsoft Excel, Microsoft Word, and general personal computer use.

Skills

• Analytical and mathematical abilities.
• Knowledge of medical terminology.
• Ability to work efficiently with little supervision.
• Strong customer‑service skills, especially in stressful situations.
• Capability to interact successfully in a culturally diverse environment.
• PC skills, knowledge of computerized patient accounting/registration and eligibility systems, and facsimile operation.

Schedule

Hybrid telecommuter.