Presales Solutions Engineer - Network

About the role

SHI International Corp. helps organizations change the world through technology. Since 1989, we’ve grown into a $16 billion global provider of IT solutions and services, serving over 17,000 organizations with a concierge approach. As a minority- and woman-owned enterprise, we’re committed to diversity, continuous professional growth, leadership opportunities, and comprehensive benefits including health, wellness, financial support, and world-class facilities.

Responsibilities

• Collaborate with account teams to assess customer network environments through review of technologies, consumption, implementations, and processes.
• Strengthen technical relationships with OEMs, strategic partners, and key partners.
• Educate and develop sales teams on network solution selling and key technologies via 1:1, team, and company training.
• Conduct product training and positioning for sales teams and customers.
• Evaluate customer data center environments and infrastructure technologies to design tailored solutions aligned with business objectives.
• Build and maintain technical relationships with OEMs and strategic partners; stay current on product information.
• Provide product training and technical education to sales teams and customers.
• Act as a trusted IT advisor for customers in partnership with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify technology opportunities across Data Center, Cloud, Network, Security, Collaboration, and Services.
• Develop solutions that meet customer needs and budgets through strategic planning.
• Engage with multiple client layers, including CIOs, IT Directors, and CTOs, for comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting: Design and deliver engaging presentations, adapting content and style to audience, context, and medium.
• Negotiation: Proactively seek negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Effectively communicate complex ideas to diverse audiences and facilitate effective communication between others.
• Detail-Oriented: Manage complex tasks or projects, identify errors or inconsistencies, ensure corrections, and maintain quality.
• Organization: Coordinate multiple projects, delegate tasks, and employ advanced organizational tools and methods.
• Follow-Up: Proactively identify tasks requiring follow-up, initiate actions, and contribute to efficient workflow management.
• Problem-Solving: Proactively identify potential problems, initiate preventive measures, and propose innovative solutions.
• Relationship Building: Proactively expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation: Develop documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation: Set challenging goals and lead teams to achieve consistent results.

Requirements

• Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility (Intermediate).
• Ability to communicate and sell complex technical products by understanding customer needs, articulating value, and providing technical expertise (Intermediate).
• Expertise with similar products and solutions from vendors such as Aruba, Juniper, HPE, Arista, etc (Intermediate).
• Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc (Intermediate).
• Completed Bachelor’s Degree or relevant work experience.
• Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW).
• Ability to travel to SHI, Partner, and Customer Events.
• Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP.

The position is remote in the Raleigh, NC area with a hybrid setup as determined by SHI management.

Pay

The estimated annual pay range for this position is $120,000 – $230,000, which includes base salary and bonus. Compensation is dependent on job-related knowledge, skills, experience, and market location.

Benefits

• Medical, vision, and dental coverage.
• 401K and flexible spending accounts.