Presales Engineer

Key Responsibilities

• Learn and maintain in-depth knowledge of ClickShare products
• Provide pre-sales technical support, product education, and demo assistance to internal and partner sales teams
• Support the preparation of tender documents in collaboration with sales teams
• Act as a trusted technical advisor for key customers and prospects, supporting them on technical matters
• Create, manage, and execute support contracts
• Collaborate with sales teams to plan and organise sales opportunities
• Manage customer relationships by collecting and logging client feedback
• Analyse and interpret customer requirements and determine optimal solutions in collaboration with Product Management
• Identify opportunities to improve customer satisfaction and repeat business, and communicate findings to management
• Participate in trade shows, meetings, and training sessions as required
• Travel up to 60% as part of the role

Qualifications

• Bachelor's degree preferred
• 4–7 years of experience in deploying AV or IT solutions
• Strong relationship and stakeholder management skills
• Excellent communication and presentation skills, with the ability to explain technical concepts in user-friendly terms
• Fluent in English; additional languages are an advantage depending on the region supported
• Ability to work autonomously and take initiative, with a results-driven mindset
• Strong technical curiosity and aptitude for applying technical solutions
• Knowledge of customer service principles, with the ability to analyse requirements, identify issues, and propose solutions
• Experience with Salesforce CRM is an advantage
• Proficiency in MS Office, particularly Excel and PowerPoint