Premium Operations Coordinator | Full-Time | Moody Center

Responsibilities

• Coordinate operational needs for premium memberships, department initiatives, and needs for events.
• Provide administrative support and support the Premium Service team in the execution of premium membership programs, engagement initiatives, and experiences.
• Support internal coordination between Premium Service and other departments, including Ticketing, Finance, Marketing, and Operations.
• Ensure operational processes and documentation remain organized and up-to-date.
• Prepare and organize premium spaces when needed.
• Ensure internal teams have necessary information related to premium membership operations during events.
• Reconcile premium payments with the Finance team using Archtics.
• Absorb premium membership payments and ensure records are accurate.
• Communicate with Finance regarding discrepancies or updates related to premium accounts.
• Ensure premium membership contracts are properly saved and organized in department folders.
• Maintain accurate documentation related to premium memberships.
• Absorb assistance in ensuring contractual elements are documented and accessible for the team and premium account information is updated and organized.
• Maintain accurate records within Salesforce or CRM systems.
• Track and notify the Premium Service team of member birthdays and key milestones.
• Contribute to maintaining a well-organized and efficient operational structure for the Premium Service department.

Qualifications

• Bachelor’s degree from an accredited four-year college or university preferred.
• 1–2+ years of experience in sports, hospitality, live entertainment, or event operations preferred.
• Strong organizational and administrative skills with the ability to manage multiple operational tasks simultaneously.
• Excellent attention to detail when managing contracts, documentation, and CRM records.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with multiple internal departments, including Ticketing, Finance, Marketing, and Operations.
• Strong time management skills and the ability to prioritize tasks in a fast-paced environment.
• Experience working with CRM systems (Salesforce or similar) preferred.
• Experience working with ticketing systems such as Ticketmaster/Archtics or similar platforms preferred.
• Strong problem-solving skills and the ability to proactively identify operational issues.
• Ability to maintain a high level of professionalism when supporting the Premium Service team and interacting with internal departments.
• Ability to work a flexible schedule is required, including nights, weekends, holidays, and arena events.
• Able to lift heavy objects as needed.