Premium Level Attendant

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services across feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking. Our network spans 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests annually. The Denny Sanford PREMIER Center in Sioux Falls, South Dakota, is consistently ranked as the #1 entertainment venue in the state, hosting concerts, comedy shows, family shows, sporting events, banquets, conventions, trade shows, and meetings.

About the role

A Premium Level Attendant provides excellent customer service, maintains organization and cleanliness of suites and club level seats, and assists guests with their needs at the Denny Sanford PREMIER Center.

Responsibilities

• Pre-event suite set up, ensuring suites are clean and the overall ambiance is pleasing.
• Guest relations activities including greeting and directing guests.
• Verify all guest tickets to assure the exclusiveness of premium level seating.
• Ensure effective and efficient response to patron issues and needs.
• Represent the company in a polite, friendly, and professional manner using excellent customer service skills.
• Direct customer service complaints and inquiries to the proper manager/supervisor.
• Abide by facility rules, regulations, policies, and procedures.
• Maintain availability to work events on an ongoing basis, including nights, weekends, and some holidays.
• Maintain proper image and generate positive public relations with patrons and staff.
• Perform other duties as assigned by the Premium Seating Manager.

Requirements

• Must be 18 years of age and pass an acceptable background check.
• Demonstrate ability to read, write, hear, and speak English.
• Professional attitude and clean, neat appearance.
• Excellent customer service skills and a sense of public relations.
• Ability to work independently, exercising judgement and initiative, and as a member of the team.
• Ability to work flexible hours including weekends, evenings, and holidays.
• Ability to stand for long periods; able to walk up and down steep stairs.
• Regular, reliable attendance and punctuality are essential functions of this position.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for 4-8 hours and climb stairs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.