Premium Concierge

About the role

The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure Five Star Service is provided in areas such as Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manages the Premium entrances, from the luxury suite level to center court seats, and assists with guest service issues, delivering top customer service to Elite members.

Responsibilities

• Identify, troubleshoot, and resolve event-night ticketing issues of premium clients.
• Develop proficiency with, and explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster.
• Assist guests, build individual connections, and provide direction with any questions or concerns.
• Ensure ingress and egress runs smoothly, and congestion is avoided.
• Issue guest passes as needed and within regulations.
• Maintain exclusivity for all premium lounges, including Hyde and Bacardi Ocho Suite Level.

Requirements

• One year of customer service experience.
• Excellent verbal communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to perform in a fast-paced environment.
• Enthusiastic with a strong work ethic.
• Respects and understands client and celebrity confidentiality.

Benefits

• Competitive pay rates.
• Overtime pay (1.5 times regular rate) on company-observed holidays.
• Paid training.
• Free parking.
• Discounted employee meals.
• 30% discount at Miami HEAT Retail Store.
• Eligible for monthly Elevate All-Star Recognition Program.
• Arena Talent Experience & Department Incentives.
• End-of-season performance bonus program (must meet required criteria).