Premium Clubs Manager | Full-Time | Benchmark International Arena

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Responsibilities

• Management of club-level services to ensure a high level of guest service satisfaction in all pertinent areas.
• Ensures total compliance with all alcohol service policies.
• Makes sure alcohol service throughout the event is 100% compliant with Alcohol Service policies.
• Reports any alcohol service or compliance issues to OVG management immediately.
• Provides ongoing training, development, mentoring, and supervision of hourly employees.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Assists in troubleshooting technical problems with Point of Sale systems from both a hardware and software perspective.
• Generates event employee schedules and verifies employee time for both Premium Services and Concessions, as required.
• Aids in the management of catered events from set-up to tear-down, including handling all communication with hourly staff, culinary staff, and guests.
• Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
• Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
• Ensures all policies and procedures regarding accounting and cash handling practices are followed.
• Conducts a walk-through of clubs and pantry areas after completion of the event to ensure all areas are clean.
• Generates event employee schedules and verifies employee time for the Clubs Department.
• Aids in the development of other business activities, community participation in appropriate groups, and all other assignments as directed by the General Manager or Director of Premium.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
• Nationally recognized, advanced food service sanitation training course certification.
• 3-5 years of food service management experience.
• Catering management experience is a plus.
• Valid Food Handler’s certificate if required by the state and/or county of the venue.
• Valid Alcohol Service Permit if required by the state and/or county of the venue.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
• Working knowledge of Point of Sale and timekeeping systems.
• Cash handling abilities and basic math skills, including significant number manipulation.
• Able to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Good verbal and written communication skills.
• Able to pay close attention to detail and coordinate various activities simultaneously.
• Able to communicate with employees, co-workers, NFP volunteers, and business contacts in a courteous and professional manner.
• Able to be self-directed in a team-oriented environment.
• Able to maintain confidentiality.
• Working knowledge of employee scheduling in a hospitality environment.